Internal Operations Senior Associate

Responsibilities

Internal Operations Senior Associate

• will act as the link between frontline teams (Customer Support, Sales, and ISA Support) and Product/Engineering, ensuring that recurring pain points from internal platforms and processes are clearly identified, categorised, and resolved efficiently.
• This role places particular emphasis on understanding operational issues, improving processes and helping the company respond better to merchant and frontline needs by diagnosing and resolving problems that would best meet frontline needs.
• Over time, this role will involve designing scalable systems and automations that reduce manual analysis, strengthen feedback loops across product verticals and improve user experiences when interacting with our platforms.

Requirements

• : Such as Customer Support, Sales Support, or Logistics. Applicants from other functions in Teya are welcome too.
• Comfort with utilising different technology platforms and reading technical logs from these platforms

Preferred

• Exposure to data analysis or visualization tools
• (e.g., Looker, Tableau, or basic SQL/Sheets automation).
• Experience or interest in building automation or workflows
• (Workato, Jira board automations).
• translate operational issues into product opportunities
• as a discipline - potential to grow into a more senior role in Product Ops or Program Management.

Your Mission

The

Must-haves

Hands-on experience in operations

Strong ownership and follow-through

Takes initiative to see issues from identification to resolution.

Clear and structured communication

• Ability to understand, summarise and communicate pain points effectively to teams of different verticals
• Comfort working with ticketing systems and structured workflows.

Analytical ability

Ability to identify patterns in tickets, complaints, or agent feedback and summarise them succinctly.

Process-oriented mindset

Capable of documenting, building and improving workflows to make them more structured and efficient.

Collaborative and proactive attitude

Enjoys problem-solving across different teams (Engineering, Product, Sales, Support).

Nice to haves

• Ability to or insights.
• Curiosity and interest in Product Operations
• Selling points

Opportunity to

• transition from frontline operations into a cross-functional role with high visibility across Product and Engineering.
• Being part of a newly formed team laying down the foundation for how the company handles, analyses and improve on merchant and agent issues with its products.
• Exposure to problem-solving at scale: identifying root causes that impact thousands of merchants and agents.
• Being at the heart of improving our product and user experiences for our merchants and users.
• Hands-on learning environment with closeness to experienced Product Ops and Engineering leaders.

The Perks

We trust you, so we offer flexible working hours, as long it suits both you and your team;

Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps;

Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support;

Cycle-to-Work Scheme;

Health and Life Insurance;

Pension Scheme;

25 days of Annual Leave (+ Bank Holidays);

Office snacks every day;

Friendly, comfortable and informal office environment in Central London.

Teya is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.