IT Operations Specialist

Responsibilities

• Own L1/L2 oncall for 900+ Alaners across 5+ countries, with a clear escalation path to engineers
• Triage, communicate to users during incidents, and escalate appropriately
• Document recurring issues and reduce ticket volume through self-service
• 💻 Device lifecycle & endpoint compliance
• Own the physical side: laptop locker, hardware inventory, office equipment
• Take over day-to-day device operations as we bring them back in-house from our outsourced provider

Administer Google Workspace, SSO/SAML, licences and access reviews

• Manage day-to-day vendor relationships and procurement on your scope
• Own a build project end-to-end, with a more experienced engineer to pair with and learn from
• Examples from the current roadmap: rebuilding the onboarding intake, the meeting room audiovisual equipment and room-booking revamp, the IT playbook for new offices, ISO 27001 / ACPR evidence collection
• Discover Alan's processes, stack (Kandji, Apple Business Manager), SaaS ecosystem, and identity tools (Google Workspace, SSO, Alan Home)
• Own onboarding/offboarding workflows end-to-end

Requirements

• 1-3 years in IT operations
• (or strong internship / student association background in a tech environment): device management (MDM, ideally Kandji), SaaS administration, basic identity & access management (Google Workspace, SSO)
• writes clear, structured documentation
• Clear, effective written communicator who instinctively documents workflows, shares knowledge transparently, and thrives in an asynchronous work culture.
• Fluent French & Professional English

Preferred

Experience with Kandji specifically

• Exposure to security compliance frameworks (ISO 27001, SOC 2, HDS), even just awareness
• Interest in automation and coding (even from college/school projects)

unique culture

• . We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
• Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

Mission

Alan is scaling internationally (900+ employees, 100+ healthcare professionals, 5+ countries) and needs IT Operations Specialists to own device security, SaaS platforms, identity & access, and the daily IT experience of every Alaner, while contributing to build projects that remove operational toil.

IT at Alan is more than just a helpdesk. Operations and support ('Run') take roughly 60% of your time initially, while the rest goes toward owning project-based initiatives ('Build') tailored to your experience level.

As you ramp up alongside senior engineers, your focus will naturally shift toward more build-focused work with wider impact.

The scope below is what the team owns, not a checklist for one person. We staff people according to their strengths and interests, and it evolves over time.

Scope

• 🛟 Support & Oncall
• Own the full device lifecycle: procurement, zero-touch enrollment (Apple Business Manager, Kandji), repair, retrieval
• Maintain role-based Kandji blueprints and least-privilege configurations
• Contribute to device compliance across all countries (MDM, EDR, FileVault) and to audit evidence
• 🔑 Identity, access & SaaS platforms
• Own onboarding and offboarding end-to-end, across both automated and manually-managed tools
• ⚙️ Build
• Ship automation and self-service tooling that measurably reduces IT toil
• Milestones
• First 2 months

Join IT oncall rotation (helpdesk) with buddy/shadowing support

Handle most typical IT operations issues autonomously (equipment, SaaS access, account provisioning)

First 6 months

• Handle IT oncall shifts autonomously, solving most problems that do not require engineer input
• Have wide knowledge of Alan's processes, equipment, and tools
• Ship a first project

First year

• Be regarded as an expert on at least one topic beyond the oncall rotation (e.g. MDM, SaaS admin, compliance documentation)
• Contribute on device compliance improvements (MDM, EDR, FileVault) across all countries
• Ship automation or self-service projects that measurably reduce IT toil, with limited guidance
• Lead small to medium IT projects end-to-end

3 years

Fully autonomous on the User Experience & Platform workstreams

Lead medium to high-complexity IT projects end-to-end

Mentor newer team members, reduce bus factor through documentation, automation and knowledge sharing

Operational reflexes

• can triage issues, communicate to users during incidents, and escalate appropriately. Has oncall or production support experience
• Automation & AI appetite: scripting basics (Python, Bash) or low-code, and an instinct for what should be automated or delegated to AI rather than repeated

Learning velocity

Picks up new tools and processes quickly.

Empathetic Problem-Solving

Balanced user-first service mindset with operational pragmatism—delighting colleagues while diagnosing root causes rather than applying band-aid fixes.

Autonomous Growth

Self-directed problem solver who takes early project ownership, learns rapidly alongside senior engineers, and actively seeks feedback to level up.

Nice-to-have skills / Bonus points if you have

• macOS fluency: comfortable troubleshooting macOS, understands the Apple ecosystem (Apple Business Manager, DEP enrollment)
• SaaS vendor management and/or license administration
• Experience in a fast-growing, multi-country tech company

Location

You must be legally eligible to work from France.

🎯 Important note: we hire people, not roles.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!

🔖 Check out our

About Alan and

Career pages, as well as our

Medium blog and

• Glassdoor page for more info.
• You want to know more about Alan?

Perks & Benefits

• : Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
• A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work