Process Manager (Last Mile)
Rohlik
- Vienna HQ
- Hybrid
- Posted
This job is closed: the employer no longer lists it.
Responsibilities
- Turn real-world fulfillment center friction into actionable engineering specifications and product roadmaps.
- Standardize methodologies across multiple sites while ensuring solutions are robust enough for rapid international expansion.
- See the immediate operational impact of your work in metrics like cycle time, cost-per-order, and fulfillment accuracy.
- Identify bottlenecks, inefficiencies, and root causes across fulfillment center and last-mile operations.
- Develop and document detailed target process designs, translating business requirements into technical specs for Product Owners and developers.
- Apply Lean, Six Sigma, DMAIC, VSM, and Ishikawa frameworks to streamline operational workflows.
- Partner with Product Owners, software developers, engineering, and local operational teams to validate, test, and implement solutions.
- Define process KPIs, build business cases (ROI, budgets, timelines), and track the measurable impact of improvements post-rollout.
- Write SOPs, prepare change management documentation, and support site teams to ensure smooth process rollouts.
- Feed field insights into continuous improvement roadmaps and strategic operational initiatives.
Requirements
2–3 years of experience
- in operations, process engineering, or JIT logistics within fast-paced environments (e-commerce, retail, automotive, or 3PL).
- Proven experience translating operational business requirements into clear process documentation for software engineering teams.
- Experience producing clear SOPs, training materials, and change management frameworks.
- English proficiency at B2 level minimum (written and spoken).
Preferred
- Lean Six Sigma certification (Green/Black Belt).
- Working knowledge of SQL, BI tools, or statistical analysis software.
- Experience working in Agile/Scrum environments with software development teams.
- Familiarity with warehouse automation, robotics, or automated logistics systems.
High-impact transformation
You will directly shape how our last-mile logistics operate as we scale across five European markets.
Tech and automation focus
Work in an environment leveraging advanced warehouse automation, robotics, AI-driven decision systems, and autonomous last-mile delivery.
Strong process toolbox
Hands-on mastery of methodologies and tools like VSM, DMAIC, Ishikawa, and SIPOC.
Data-driven mindset
Strong analytical skills paired with advanced Excel capabilities (pivot tables, complex formulas) to evaluate KPIs and drive decisions.
Flexibility to travel
Willingness to travel up to 50% across our operational sites in 5 countries (Czech Republic, Germany, Austria, Hungary, Romania).
Fair & competitive pay -
A strong fixed salary with transparent rules. No hidden bonus games, your contribution is valued clearly.
Daily meal support -
You’ll receive €4/day in meal support for the company canteen to enjoy a warm lunch and keep your energy high.
Life-friendly flexibility -
Hybrid work options (depending on role), trust-based collaboration, and paid vacation days above statutory minimums.
Grow with Gurkerl -
We are scaling fast and you can grow with us just as quickly. Learn, own projects, and create real impact.
Recognition & culture -
Your efforts matter. Celebrate colleagues and be recognized through Bonusly credits for outstanding teamwork.
Wellbeing & activity -
Supportive working environment with opportunities for team events, challenges, and an office culture focused on wellbeing.
Xtra membership -
Free Gurkerl Xtra membership and exclusive benefits.
Referral rewards -
Help us hire great talent and enjoy rewards aligned with group referral policy.
Team spirit -
- A friendly, supportive team that acts quickly, helps each other, and celebrates together.
- #LI-ML1 #Gurkerl
