ServiceNow Developer

Responsibilities

• Design, develop, and troubleshoot integrations between ServiceNow and third-party systems using REST/SOAP APIs, OAuth, webhooks, Integration Hub, MCP, and iPaaS platforms such as Workato.
• Monitor platform health, troubleshoot performance issues, optimize scripts and flows, and ensure solutions remain scalable and maintainable.
• Support

ServiceNow applications like

• Help deliver and improve Incident, Problem, Change, Request, and HR-related workflows and automations.
• Administer roles, ACLs, permissions, and other platform access controls in line with security and audit requirements.
• Act as an escalation point for platform-level incidents, perform root cause analysis, and coordinate with infrastructure, security, vendors, and other technical teams when issues span multiple systems.
• Partner with stakeholders to gather requirements, prioritize the backlog, design solutions, and take work through development, testing, deployment, and post-launch support.
• Establish reusable development patterns and standards for workflows, notifications, approvals, documentation, and user experiences.
• Evaluate new ServiceNow releases, test upgrades, remediate breaking changes, and adopt relevant new platform capabilities.
• Maintain technical documentation, runbooks, integration documentation, and user procedures, and provide support or training when needed.

Requirements

• ServiceNow, ideally across ITSM and/or HRSD.
• Strong
• JavaScript
• skills, including ServiceNow scripting APIs such as GlideRecord and GlideAjax.

Preferred

• and MCP-enabled tools or workflows.

Develop and configure ServiceNow

Build and maintain applications, catalog items, record producers, workflows, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, and other platform components.

What you need to bring

Hands-on experience developing and administering

Experience with

Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Service Catalog development.

Experience designing and troubleshooting

• REST/SOAP integrations, OAuth, webhooks, and enterprise integrations.
• Strong understanding of ITSM processes and how they translate into ServiceNow solutions.
• Ability to independently troubleshoot complex issues across ServiceNow and connected systems.
• Strong problem-solving, communication, and documentation skills.
• Experience working with stakeholders to translate business requirements into scalable technical solutions.
• Comfortable managing multiple priorities in a fast-paced environment.

Experience with

HRSD, ITOM, Workday, or identity/HR platforms.

Experience with

ServiceNow AI/GenAI capabilities, including Now Assist.

Experience with

MCP (Model Context Protocol)

Experience with

Service Portal, custom widgets, HTML, and CSS

Experience with

• Workato or other iPaaS platforms
• ServiceNow

CSA or CAD, or

• ITIL 4 Foundation certification.
• Be a changemaker

You’ll enjoy

A flexible work environment that empowers you to do your best work

A culture that celebrates performance

The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard

Career-defining opportunities

• Plus benefits designed to keep you happy, healthy and fulfilled.
• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters

Training opportunities to grow your skills and career

• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook

Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities

#LI-SS3

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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