Permit Operations Lead (Midwest Remote)

Responsibilities

• Produce detailed reports on permit progress, delivering regular, clear updates to customers and stakeholders.
• Continuously identify opportunities for improvement, implementing best practices that streamline workflows, reduce bottlenecks, and enhance operational efficiency.

Requirements

• Strong interpersonal skills with the ability to work cross-functionally, manage customer relationships, and collaborate with AHJs.

Customer-Centric

You excel at building and maintaining strong customer relationships, understanding each customer’s unique needs, and identifying how PermitFlow can support their success and growth. You are comfortable and thrive at connecting with customers virtually – spearheading meetings and serving as the face of PermitFlow in all your interactions.

Construction Permitting Expert

You have extensive hands-on experience in construction or construction permitting directly, with a thorough understanding of regulations, compliance, and the full permit lifecycle. You’re excited about this space and the construction industry at large.

Team Player

You’re a key contributor to the pilot process, ensuring a seamless customer journey from software adoption to full implementation. Collaboration is your strength, and you thrive in a cross-functional environment.

Analytical Thinker

You’re data-driven in your decision-making. You know how to gather, interpret, and leverage data to enhance customer conversations and improve processes.

Tech-Forward & Adaptable

You’re comfortable leveraging AI tools and emerging technologies to improve workflows and customer outcomes. You’re eager to learn and implement new software features, and you adapt quickly — ready and able to pivot to new processes at a moment’s notice.

Customer Point of Contact

Serve as the primary resource for customers, keeping them informed on permit status, timelines, and requirements.

Team Development: You are comfortable providing clear training, coaching, feedback, and direction to junior team members and oversee their work. You have the skillset to effectively manage a team, hold 1:1s with them, and empower them to learn more.

Manage the Permit Process

Oversee the end-to-end lifecycle of permit applications, including researching requirements, preparing forms, gathering documentation, and submitting applications to the relevant authorities.

Ensure Compliance and Accuracy

Guarantee that all permit applications are complete, accurate, and compliant with jurisdictional standards and requirements.

Monitor and Expedite Approvals

• Track permit statuses proactively, engaging with authorities to move applications forward as efficiently as possible.
• Qualifications & Fit

3-5+ years of relevant experience

Proven track record in construction permitting, project management, or a similar role—ideally within a SaaS or tech-driven environment.

Local Permitting Knowledge

Hands-on, working knowledge of the permitting landscape across the Midwest, with priority given to candidates deeply familiar with Minnesota, Michigan, Iowa, and Wisconsin specifically, plus general familiarity with permitting practices across other Midwest states.

Established Municipal Relationships

Existing relationships with municipalities and inspectors in these states — someone who brings local trust and rapport on day one rather than having to build it from scratch.

Regional Escalation Point

Comfortable acting as the on-the-ground point of escalation when local jurisdictions push back on remote or third-party submissions.

Expediter Unblocking

Demonstrated ability to identify and unblock restrictions that municipalities place specifically on third-party permit expediters, and a track record of working through (or around) those restrictions to keep permits moving.

Exceptional project management skills

Ability to balance multiple projects and deadlines without sacrificing attention to detail.

Leadership experience

Preferred 2+ years leading, managing, and mentoring teams, including coaching, performance management, and team development.

What We Offer (Full Time Roles Only)

• Competitive salary and meaningful equity in a high-growth company
• 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
• 401(k) savings plan
• Unlimited PTO and paid family leave
• Home office & equipment stipend
• Daily in-office lunch and dinner provided

Commuter benefits (pre-tax transit and parking)

PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.

We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.