Technical Account Manager

Tempo

Responsibilities

Own a portfolio of partners as their primary post-sales contact, accountable for relationship health, technical success, and ongoing engagement
Build deep knowledge of each partner’s use case, architecture, and business goals, translating them into clear account plans and success milestones
Lead regular check-ins and business reviews to track progress, address risks, and identify opportunities for deeper adoption alongside the Partnerships team

Own the handoff from GTM and guide partners through onboarding, integration, and production launch
Work with partner engineering teams to define integration scope, resolve blockers, and establish production readiness
Serve as the primary escalation point for technical and operational issues, coordinating with engineering and product and keeping partners informed through resolution
Provide ongoing technical guidance as partners scale their implementations and adopt new Tempo capabilities

Develop repeatable playbooks for onboarding, account management, and integration support across enterprise and ecosystem segments
Establish account health metrics and success frameworks to proactively identify adoption gaps and partner risks
Act as the voice of your partners internally, translating feedback into actionable product, engineering, and documentation improvements

Account Management

Proven experience in technical account management, technical customer success, or a similar role at a blockchain, API-first, or fintech infrastructure company
Experience managing a book of partners or customers, carrying relationships from signed agreement through scaled production deployment
Strong technical fluency with APIs, integrations, and infrastructure; comfortable troubleshooting alongside developers and engineering teams
Comfortable working across business and technical stakeholders, connecting implementation details to business outcomes
High EQ and strong ownership; partners trust you as an extension of their team, and you follow through on commitments
Experience with payments, blockchain infrastructure, or validator operations is a strong plus

Scrappy and hands-on—you’ll dig into a complex integration without being asked
Proactive and anticipatory; you identify risks before they become partner problems
Organized and dependable, balancing priorities across a growing portfolio
Clear communicator who translates technical complexity into business value
Energized by ambiguity and the pace of an early-stage company
Deeply curious about payments, blockchain infrastructure, and the ecosystem being built around stablecoins