Operations Associate (Proactive Posting)

Responsibilities

Lab Test Management

• Process lab test orders, ensuring timely and accurate delivery of results
• Coordinate with diagnostic labs, customers, and vendors to resolve lab order or resulting issues
• System Monitoring & Issue Resolution
• Monitor internal dashboards for system delays or outages
• Proactively troubleshoot and escalate issues across multiple internal platforms
• Customer Support & Communication
• Provide direct support to customers via Slack, email, and internal ticketing systems
• Maintain SLA standards for response and resolution times
• Interact with clients primarily through chat, with occasional voice support

Operational Support

• Assist the Operations team with routine tasks to ensure smooth workflow
• Collaborate cross-functionally to support process improvements and documentation

Requirements

• Excellent communication skills, especially written (B2 English level minimum – business professional)
• Problem-solving mindset with the ability to work independently and adapt in a fast-paced environment

You

A detail-oriented, problem-solving operations professional, ideally with healthcare-related experience, who’s excited to join a technical startup

Us

A fast-growing healthcare technology company based in the US, reshaping how patients access and manage lab testing

Compensation

$1,500 monthly

Location

Remote, must be based in the Philippines

Time zone

• We are looking for folks who are comfortable working one of the following schedules (Eastern Time):
• Monday-Friday OR Tuesday-Saturday
• 8am - 4pm
• 9am - 5pm
• 10am - 6pm

Why we need this role

As we scale, providing seamless lab test processing, vendor coordination, and real-time system monitoring is critical to delivering high-quality healthcare experiences. Our Operations Associates are the backbone of day-to-day service delivery, ensuring patients, labs, and clients are always supported with precision and care.

You’ll be joining a team of 10 Operations Associates, all based in the Philippines, working closely with our global team of 50.

What you’ll be owning

• You’ll be working directly with our Lab Ops Team Manager, Jewel, and our Head of Operations
• Aditya,
• alongside our customer support, customer success, and engineering teams. You will also interact frequently with external vendors, including diagnostic labs and healthcare partners.
• Given our size and stage, you’ll have exposure across the company and contribute to building the foundations of how we run Operations at scale.

What you’ll be doing day to day

Use internal tools such as Google Docs, Linear, and Slack for communication and task tracking

Who you are

2-5+ years of overall professional work experience working with US-based companies

Backgrounds we especially value: revenue cycle management, medical billing or claims processing, medical coding, clinical data abstraction, lab/diagnostics operations, IT or technical support, systems/NOC monitoring, or vendor/logistics coordination

Experience handling medical data or lab results is a huge plus

Startup or small company experience is a strong plus

Familiarity with remote work environment tools like Slack/Microsoft Teams, Google Workspace, and Linear/Jira

What We Offer

Monthly pay rate: $1,500

Monthly health insurance stipend

• Opportunity to attend global company and local team offsites
• One-time stipend to set up your workstation
• Annual productivity stipend to spend on learning/courses
• Paid sick time, public holidays

Paid overtime and on-call

• Work setup: Remote role, must be based in the Philippines
• Schedule: We are looking for folks who are comfortable working one of the following schedules (Eastern Time):
• Monday-Friday or Tuesday-Saturday
• 8am - 4pm
• 9am - 5pm
• 10am - 6pm