Customer Success Engineering - Cement

Responsibilities

• Support alert management within the UptimeAI platform by reviewing, categorizing, validating, and documenting alerts and outcomes.
• Monitor equipment and model performance and identify opportunities for
• Work with customer teams to validate alerts and understand whether recommended actions are practical within their operating environment.
• cost avoidance, reduced downtime, improved reliability, and performance improvements
• Contribute to customer case studies, value stories, and internal success summaries.
• Support customer meetings, technical discussions, training sessions, and operational or performance reviews.
• Identify opportunities to improve customer adoption and the use of UptimeAI across the plant.
• Collaborate with Technical Consultants, Customer Success Managers, and Product teams to continuously improve customer experience and platform outcomes.

Apply

cement plant knowledge to understand equipment behavior, operating conditions, and common failure modes.

model retraining and optimization

• Analyze AI-generated insights across key cement plant equipment and processes, including kilns, mills, crushers, conveyors, fans, compressors, and other critical assets
• Quantify and track customer value, including

Who You Are

Currently pursuing or recently completed a degree in

Mechanical Engineering, Chemical Engineering, or a related field

• 3+ years exposure to cement manufacturing and plant operations
• Understanding of cement manufacturing processes, ideally including raw mills, kilns, clinker cooler, cement mills, crushers, and material handling
• Strong interest in reliability engineering, predictive maintenance, and asset performance management

Exposure to reliability concepts such as

RCM, FMEA, condition monitoring, vibration analysis, or predictive maintenance

Comfortable working with data, dashboards, and analytical tools

Curious and detail-oriented, with an interest in understanding how

AI and analytics can improve industrial operations

• Strong written and verbal communication skills.
• Able to work effectively with both technical and non-technical stakeholders.

Familiarity with

SaaS platforms, analytics tools, or industrial software is a plus.

What You’ll Gain

• Deep Cement Industry Experience by working with real cement plants, equipment, operating data, and reliability challenges.
• Customer Management Experience by working closely with Customer Success Managers and enterprise customers.

Applied AI Experience

• by seeing how AI models detect anomalies, generate alerts, and identify potential equipment issues.
• Reliability & Asset Performance Expertise through exposure to real-world equipment failures, maintenance strategies, and operational decisions.
• Value & Impact Thinking by learning how technical insights translate into measurable improvements in reliability, downtime, and plant performance.
• Customer-Facing Skills through participation in technical discussions, workshops, training, and performance reviews.
• Career Growth with a clear path toward becoming a
• Cement Domain Expert, Technical Consultant, or Customer Success Manager
• Mentorship from senior industry and technical experts.