Senior Product Manager, Merchant

Responsibilities

• Develop and own the strategy and roadmap for merchant-facing products and experiences
• Translate merchant feedback into broader insights, distinguishing one-off requests from scalable product opportunities
• Proactively identify new ways to create value for merchants and carriers, including pricing, promotions, incentives, and other marketplace capabilities
• Partner closely with Engineering and cross-functional teams from discovery and strategy through launch and iteration

Work Location

This role is based in Palo Alto and involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely.

To support our team, we offer

• Commuter benefits to ease your travel
• Lunches and snacks to keep you fueled

A

collaborative, high-growth environment where you’ll work closely with talented teammates across the company

Expectations (In this role, you will)

• Build trusted relationships with merchant partners, independently leading product conversations and uncovering opportunities to better serve their businesses
• Use customer insights, data, and strong product judgment to prioritize opportunities and measure impact

Experience (What we look for)

• Experience with merchant payments infrastructure, including POS systems, transaction processing, settlement, or related financial workflows
• Significant product management experience, ideally owning complex marketplace, merchant, logistics, freight, or payments products
• Experience working directly with merchants, enterprise partners, or sophisticated external customers
• Strong product judgment and a track record of identifying opportunities beyond what customers explicitly ask for
• Strong commercial instincts and an understanding of how products create value for customers, partners, and the business
• Ability to build credibility with external partners and independently lead strategic product conversations
• Strong cross-functional leadership with the ability to operate autonomously and move quickly in ambiguity
• Please note: We are unable to provide employment visa sponsorship or transfer existing employment visa sponsorship for this position at this time.

Perks and Benefits (What we offer)

Competitive salary and equity in a high-growth startup

Multiple health benefit options

• Responsible Time Off
• 401(k) matching

Opportunities and support for major career growth

Annual Company offsite event (Mudfest!)

The salary range for this role is $180,000 – $235,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.

Company Overview (Who we are)

Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.

Here are the core values that we believe in and look for in new teammates:

Be Customer Obsessed

We deeply understand customer needs and put our customers at the center of everything we do

Make it Count

Act like an owner by focusing on the impact of your work

Find a Way

Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates

Sweat the Details

We keep our standards high and achieve them by paying attention to every detail

Be Curious

Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible