TECHNICAL OPERATIONS MANAGER (AI & Process)

Responsibilities

• Lead, coach and develop the teams across Design, Warehouse, Assembly and Service Coordination.
• Analyze how operations run and find where they can be better along the metrics: costs, speed, scale and quality.
• Design and implement process improvements, automations and AI-based workflows.
• Manage improvement projects from idea to rollout.
• Define KPIs and build the reporting to track them.
• Work directly with the CEO on the priorities for the company's development.

Requirements

• 3+ years of experience in a tech company, technical product management, technical operations or a similar role.
• Technically savvy: you use AI tools in your daily work and have an engineering mindset.
• Strong analytical skills: you're comfortable working with data (Excel, SQL, BI tools or similar).
• Proven experience improving and scaling processes, and managing projects end-to-end.
• A hands-on attitude: you enjoy doing the work yourself, not only delegating it.
• A clear communicator who can lead and develop a team while staying hands-on.
• Good financial understanding: you're comfortable working with budgets and operational costs.
• Your background is mainly in traditional production or warehouse management.

About the company

A fast-growing European company that designs and manufactures custom logo signage for businesses across Europe. Founded in 2014, it operates in Germany, Poland and Sweden, and is moving toward AI-driven operations.

The role

• We are looking for a hands-on, technically savvy operator to improve and scale how our operations run across Design, Warehouse, Assembly and Service Coordination.
• You will lead the teams in these areas while staying close to the work: digging into the data, using AI tools and automation, and building better processes yourself.

What we're looking for

Fluent English (C1 or above). Polish or German is a plus.

This role is not for you if

You see your role mainly as managing people and delegating, rather than doing hands-on work yourself.

Why join

• Real ownership over how a growing company operates and scales.
• A central role in the company's shift toward AI-driven operations.
• Direct work with the CEO, with visible impact from day one.
• The opportunity to grow with the company as its operations and team scale.

Location

This role is based in Wrocław and requires regular in-person work at our Wrocław office and operations site. It is not a remote position. You must live in or near Wrocław, or be willing to relocate before starting. The exact office/remote split will be agreed during the interview process.