Integrations Specialist - Level II

Responsibilities

• In this role, you will serve as the Subject Matter Expert (SME), leading custom integration strategy, configuration, and troubleshooting for complex client needs.
• You will drive operational excellence by refining integration processes, facilitating cross-functional collaboration, and supporting the introduction of new products.
• As a senior team member, you will act as a primary point of escalation, mentor junior staff, and ensure seamless communication across all client and internal stakeholders.
• Serve as the team Subject Matter Expert (SME). Lead non-standard/custom integration builds from scoping through go-live. Guide clients' developers on utilizing ePayPolicy’s public API to create custom integrations.
• Act as the primary point of escalation. Resolve complex integration requests using deep SQL, API, and JSON knowledge. Research and document emerging issues, test integration credentials, and execute test API calls to ensure seamless functionality.
• Create, refine, and document integration processes. Support the introduction of new products and educate internal teams (Account Management, Sales, Support, etc.) on integration features and best practices.
• Maintain meticulous case management in Salesforce. Mentor junior team members, acting as a point of escalation to foster skill development and team growth.

Requirements

• At least 5+ years of Enterprise Customer and/or Technical Support experience at a SaaS company. At least 2+ of those years in Client Onboarding, Implementation, or Project Management involving internal and external clients.
• Demonstrable skills using API and coding applications like Postman, Swagger UI, and SQL. Familiarity with Rest APIs, JSON, and defining workflows for custom integrations.
• Outstanding communication skills, both written and verbal. Experience in coordinating groups with multiple calendars and schedules.
• Exceptional time management and organization skills. Reliable, flexible, and resourceful, thriving while working autonomously.
• Ability to think on your feet and solve problems efficiently. Capable of prioritizing tasks and managing incoming requests effectively.
• Able to pick up new concepts quickly and teach others. Experienced in working in a team environment and juggling multiple projects.
• Demonstrated ability to mentor junior team members and act as a point of escalation.

Job Description

We are seeking a highly skilled and experienced Integration Specialist II to join our team at ePayPolicy.

Client & Cross-Functional Partnership

Work closely with cross-functional partners (Dev, Product, Implementation, etc.) to troubleshoot complex issues that cannot be handled by the Integrations team alone. Maintain professional, consistent communication, translating technical issues into layman’s terms for clients.

Customer Service Excellence

Proven track record of providing excellent customer service, including conflict resolution.

Tools and Platforms

Experience with Google Workspace, task management software, Salesforce, and general office software preferred.

AI Adoption

Forward-thinking professional who is excited to leverage, adopt, and integrate modern AI tools into their daily workflow to drive efficiency and continuous innovation. i.e. tools like Gemini or GitHub Copilot

Why ePayPolicy

Competitive salary

• Comprehensive benefits package with employer-paid basic life and disability premiums
• 401K
• Flexible Paid Time Off Policy (FTO)

Company-sponsored quarterly “ePayItForward” initiatives

• Supportive and inclusive company culture with a focus on work/life balance
• Fully-stocked kitchen

Lunch stipend when working onsite

Open communication (We won’t box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let’s talk about it. We value everyone’s ideas and opinions.)

Huge opportunity for growth

We operate on a hybrid schedule for in-office employees. Standard schedules are three days per week in the office, however, the cadence and days are determined by each team and manager.

Embracing AI at ePayPolicy

At ePayPolicy, AI is a company-wide initiative essential to how we work and innovate. All employees are expected to proactively leverage approved enterprise AI tools to drive operational productivity. While leaning into these capabilities, team members must maintain our ethical standards: thoroughly verifying AI-generated outputs, safeguarding sensitive data, and strictly prohibiting the generation of synthetic media or the use of another individual’s likeness without explicit consent.

We value diversity here at ePayPolicy and understand the importance of creating a safe and comfortable work environment, encouraging individualism and authenticity in every member of our team. We strive to create an accessible and inclusive experience for all candidates. If you need an accommodation during the application or recruiting process, please submit a request to our team via this Interview Accommodation form:

https://forms.gle/xKppyKTSqfTUi7hz5