IT Support Analyst

Responsibilities

• As we grow our Gdansk office, we are hiring an IT Support Analyst to be the hands-on technical backbone of the workplace.
• You will own the end-to-end IT experience for the team, from endpoint troubleshooting across a mixed macOS and Windows fleet to the physical network and conference-room infrastructure that keeps the office running.
• Operating in a fast-paced startup environment, you will be the on-site point of contact: resolving complex issues, owning onboarding and offboarding, administering our business SaaS applications, and making sure every endpoint, meeting room, and tool meets our security baseline.
• You will work alongside our security team across time zones, picking up first-line access and security requests and growing into the automation and tooling that keeps them from coming back.
• Your work will directly enable the engineers and operators building tools that improve the safety of our airspace.
• Be the front door for IT and Security requests in the Gdansk office - walk-ups, the ticket queue, and triaging the access and security support channels requests.
• Troubleshoot and resolve endpoint issues across macOS and Windows, plus mobile devices on iOS and Android, working through our MDM to diagnose configuration and policy problems.
• Own employee onboarding and offboarding - device provisioning, account and access setup, asset recovery, and inventory.
• Administer access across our business applications - group membership, entitlements, and the requests that come with them.
• Keep the fleet compliant and current - disk encryption, EDR, and MDM-enforced baselines, plus OS and application patching rolled out in waves without blocking people mid-deadline.
• Keep the office physically working - conference-room and VTC equipment (Zoom Rooms / Teams Rooms), and the network closets, racks, cable patching, and multi-AP wireless behind it, in partnership with our networking vendor.
• Act as the technical contact in the office for engineering, security, and the business.
• Document procedures and build self-service resources, so fixes survive you.

What You Will Do

• Automate the repetitive parts of IT and security operations - provisioning, access changes, reporting - so the team spends its time on the work that needs judgment.
• Own the recurring security operations calendar - access reviews, audit evidence, certificate renewals, and licence reviews - so nothing expires or slips through unnoticed.

What We Value

Hands-on IT support experience, with a track record of resolving issues end to end rather than passing them on.

AI-first working style - you reach for AI tools by default and have a sense of where they help and where they don't. This is how the whole company works.

Advanced macOS troubleshooting and strong Windows troubleshooting - you are comfortable owning a mixed-OS fleet and diagnosing it through an MDM (Intune, Jamf, or Kandji all acceptable).

Working knowledge of identity and access management - SSO, group-based entitlements, and joiner/mover/leaver provisioning across business applications.

Experience administering business SaaS applications.

Comfortable automating your own work - scripting (bash/PowerShell/Python) or low-code automation platforms.

Enough network fluency to work a problem from the patch panel to the access point in a multi-AP wireless office.

Nothing is someone else's problem - when something in the office stops working, from a meeting room to a network port, you pick it up, find a solution and understand who to reach out to for additional support.

A bias for action in an ambiguous, fast-scaling environment - previous startup experience strongly preferred.

Strong communication and a service-oriented mindset - comfortable translating between technical and non-technical people, and between teams.

Exposure to infrastructure as code (Terraform, Helm, or similar) is preferred.

What we offer

• Flexible Working Hours: With a global team supporting mission-critical operations, we have to be at our best, so we’ve adopted flexible hours to allow for balance.
• Premium Healthcare and Health Insurance: Health and wellness are critical to living a happy and resilient life. We provide first-class medical, dental and vision coverage to you and your dependents.
• Competitive Salary & Equity: Our team is our biggest asset. We value the hard work that each person commits to us, so we provide competitive, transparent compensation packages.
• Generous relocation package to assure smooth relocation to Tricity area.
• High Energy Environment: We live by the mantra that now is better than never. You will find yourself surrounded by peers who constantly challenge the status quo.
• Flexible Time Off: We encourage you to take time off as you need it. While our team is hard-working, our success is measured by output—not time spent.
• Office, Equipment & Tools: We bring the best tools to the mission, from ergonomic desk setups to modern productivity software. We have a freshly prepared team breakfast and lunch every day.

How do we hire

We look at the interview process not as a screening or test, but rather as an opportunity to simulate what it would look like working together. We build the interview process around you.