Strategic Account Manager

Responsibilities

Account Ownership and Growth

• Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion
• Build and execute multi-year account plans aligned to customer objectives and company growth targets
• Lead QBRs and executive engagements to align on customer business outcomes and value
• Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business
• Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals
• Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders
• Act as the primary point of contact and trusted advisor for your customers
• Expansion & Revenue Growth
• Identify, shape, and close expansion opportunities across business units
• Drive cross-sell and upsell with strong ROI positioning
• Lead complex negotiations and deal execution
• Build internal champions and multi-thread relationships
• Retention & Renewals
• Own the full renewal cycle including forecasting and close
• Identify churn risks early and drive mitigation plans
• Communicate clear business value to secure renewals

Onboarding and Adoption

• Lead structured onboarding with cross-functional team to ensure fast time-to-value
• Monitor adoption and proactively address gaps before they become risks
• Partner with Solution Engineering, R&D and Product to support smooth implementation

Preferred

• Experience in an early-stage or founding role
• Specific experience with enterprise platforms or workflow automation
• Domain expertise in Financial Services or Supply Chain industries

Cross-functional Collaboration

Translate customer feedback into actionable product insights

• Be the voice of customer internally to ensure customer-centric culture
• Help build repeatable playbooks for onboarding, QBRs, and renewals

What It Takes

• 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS
• Proven quota carrier with clear retention and expansion ownership
• Experience managing complex enterprise accounts and multi-stakeholder relationships
• Strong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-end
• Executive presence and strong communication skills
• Thrives in early-stage environments
• Analytical and data-driven mindset
• Solid understanding of AI concepts and enterprise applications

Compensation

The expected salary for this role is $220,000 to $290,000 OTE. This is a good-faith estimate but does not include equity or other forms of compensation. Pay will be based on experience level, but those outside the salary band are welcome to apply.