Operations Manager, Offer Operations

Responsibilities

As an

• Operations Manager,
• David Le Pahun, our Offer Operations Lead. The role blends four things: analysing data, designing how the process should work, solving problems with AI, technologies or in the last resort outsourcing, and managing projects.
• Analyse data.
• You'll build the dashboards that tell you — and everyone else — whether your part of the system is healthy: how many transactions are being correctly tracked and rewarded, what's silently breaking down, whether user experience is suffering.
• Design the process.
• You decide how merchants get set up on our platform: their cashback rate, which purchases qualify, how we connect to their systems. A lot of this doesn't have a playbook yet — you'll be writing a good chunk of it as you go.
• Solve problems with technology.
• A merchant might be showing users a coupon that doesn't actually pay out. A batch of card purchases might not match cleanly to any merchant we track. You'll dig into why, then fix it choosing the right solution for it: automating it with AI, improving one of our internal tools (built on Retool) and if a human is required, you'll build the right playbook to outsource it.
• Manage outsourced resources.
• You'll manage the outsourced team members who help you operate at scale — briefing them, training them, checking their work is actually good — while juggling several of these issues at once and deciding what matters most.
• Partner cross-functionally.

Requirements

• around 2–5 years of experience, ideally with exposure to Operations, Product, or a technical/data-driven environment.
• you genuinely believe in what AI can do, and you already use it as part of how you work — not as a buzzword, but as a real way to automate the repetitive parts of your job and move faster on the rest.
• you're comfortable in a technical environment — tracking, APIs, integrations — and can hold your own in a conversation with Engineering.
• you're data-driven and comfortable navigating dashboards, investigating anomalies, and making decisions based on metrics.
• Top-tier engineering or business school background. International experience and a double degree are a clear plus.

🎯 What you will do

• your main mission is to own one of the processes that decides whether millions of Joko users actually get the cashback they're owed. You'll report to
• With Product & Engineering when the fix is structural, and with the commercial team when it's really about a merchant relationship.
• 👀 Who we're looking for

Ops mindset

you think in systems — monitoring → detection → investigation → resolution → prevention. You instinctively look for what can break and build safeguards so it doesn't happen again.

Attention to detail

the devil is in the details, and you have a talent for spotting flaws where others don't.

Communication

clear written and verbal communication skills; you're not afraid to defend your decisions with demanding stakeholders (including merchants and the outsourced teams you'll be directing).

Languages

• fluent in written and spoken English. Mastering French is not required.
• 💎 Our perks
• (Some of the benefits listed below are available to full-time positions only)
• At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through:

Flexible remote

• : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget.
• Work from anywhere: Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year.
• On top of that, we offer plenty of perks:

💸 Top-market compensation

• 📈 Equity for everyone with the chance to own a piece of what you build
• 🤖 Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills
• 🌴 Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings
• 💪 Contribution to your ClassPass subscription
• 🍼 8-week leave paid 100% for the second parent
• …and much more, check the full list here

Intro call

Quick screening with the Hiring Manager or the Talent team.

Step 1 – Team interview (45 min)

Conversation with two Joko team members (could include the Hiring Manager, people from the team you’d join, or colleagues from other teams).

Step 2 – Role-specific assessments

For non-engineering roles: A take-home case study followed by a 45-min interview. We assess both your output and how you think in real time. The exercise will be relevant to your role (e.g. analysis, strategy, or process design).

For engineering roles: A 90-min live technical interview on CoderPad covering code understanding, review, system design, and product thinking (with AI serving as a collaboration tool).

Step 3 – Leadership interview (45 min)

Conversation with a SteerCo member and a Founder.

References

• Up to 3 calls with former colleagues or managers.
• ☕ You may also be invited for coffee with team members to get a feel for our culture.