Onboarding Manager

Responsibilities

• Obsess over "Time-to-Value." Identify bottlenecks in our process and work cross-functionally to remove them.
• Translate complex customer needs into actionable feedback for our Product and Engineering teams.
• Create the documentation, help center articles, and internal playbooks that allow us to scale without losing our "white-glove" touch.
• Dig into data imports and integration settings to ensure our customers' financial data is flowing perfectly.

Requirements

2+ years of experience

• in Implementation, Onboarding, Customer Success, or Operations. Startup experience is a massive plus.
• You are a project management pro. You don't let balls drop, and you thrive when juggling 20+ active implementations.
• You can explain complex logic (like tax nexus or API integrations) to a non-technical founder with ease.

Preferred

• Experience in Fintech, SaaS, or E-commerce ecosystems.
• Experience using AI tools (LLMs/Prompts) to automate manual parts of your workflow.
• You’ve been an early employee at a fast-growing company and know how to thrive in "organized chaos."

About Numeral

At Numeral, we're building the future of tax by bringing together AI agents, human expertise, and global compliance.

We’re the largest and fastest-growing AI-native tax solution. Today, we serve more than 3,500 global businesses, including companies like Supabase, Eight Sleep, and Graza. We’ve grown quickly across our core e-commerce and software segments, more than tripled our revenue every year, and expanded into new industries, including manufacturing, distribution, and wholesale.

Numeral has raised over $157M from Insight Partners, Salesforce Ventures, Benchmark, Mayfield, Y Combinator, and many others.

About the role

We’re looking for an Onboarding Manager to be the face of Numeral for our newest clients. You will guide founders and finance teams from "signed contract" to "fully compliant and live." This role sits at the intersection of project management, technical troubleshooting, and high-touch customer advocacy.

You’ll be joining at a hyper-growth stage where "standard operating procedure" is still being written. You won't just follow a playbook; you’ll help us rewrite it to be faster, leaner, and more automated. If you love the puzzle of complex data and the "win" of a successful launch, this is for you.

Own the Launch

Lead the end-to-end onboarding journey for a high-volume book of business, ensuring every merchant hits their "Go-Live" date with 100% accuracy.

Be the Expert

Act as a trusted advisor for clients, guiding them through tax registrations, data transfers, and platform configuration.

Bias for Action

When you see a broken process, you fix it. You don't wait for permission to make things better.

The "Craft" Mindset

You care about the details. In tax compliance, "almost right" is wrong.

Startup mindset

Not scared of ambiguity and hungry for rapid growth

Intensity & Ownership

This is not a 9-5 — we’re scaling rapidly and have a massive opportunity ahead of us.

Customer Obsession

You deeply care about the user experience and solving their problems

Location

This role is hybrid (3 days a week in our SF or NYC offices)

What we offer

Competitive salary and equity - you'll share directly in the company's success

Full medical, dental, and vision coverage

• Wellness perks like Headspace and the Peloton One App
• 401(k) to help you build long-term financial security
• Relocation assistance to NYC or SF (if needed)

Lunch and snacks when you're in the office

• Regular team offsites and company events as we grow
• A culture built on ownership - your work matters and people will see it!