POS Support Representative (basic tech support)

Responsibilities

• Manage accounts to provide information, clarify details, and ensure records are accurately updated.
• Identify the root cause of issues and execute effective resolutions for customer complaints.

Requirements

• High School Diploma.
• English proficiency at 85% or higher.
• Previous customer service experience is preferred/desired.
• Strong computer aptitude, documentation skills, and multitasking abilities.
• Excellent phone, email, and chat etiquette.
• Schedule flexibility and ability to work on-site in Zone 4.
• Professionalism and a positive, people-oriented attitude.
• Strong problem-solving skills and the ability to think quickly.
• A proactive team player who takes ownership of their work.

Bonuses

• Parking Subsidy
• Life and Medical Insurance

Growth opportunities

Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)