Robotic Support Engineer

Responsibilities

• Perform flashing, burning, and installation of OS, firmware, and software on end-of-line devices in strict adherence to Work Instructions (WI).
• Identify software failures, hardware alerts, and anomalies. Utilize log tools and serial terminal debug tools to perform root-cause analysis, log fault details, and submit problem reports.
• Strictly execute EoL test procedures, inspect for mechanical/functional failures, upload data to the cloud, and compile test reports.
• Execute rework on software-related defects (re-flashing, setting restorations, configuration tweaks) and collaborate with HW/SW engineering teams on complex diagnostics.

Requirements

• Familiar with
• Ubuntu OS
• and comfortable running commands in a

ROS2

• environment.
• Ability to recognize basic English technical terms and read software log information.

3 years

• of experience in testing, repair, or software flashing within an electronics manufacturing environment (e.g., service robotics, robotic arms, consumer electronics, automotive electronics, or telecommunications equipment).
• Strong sense of responsibility and meticulous attention to detail.
• Good logical analysis, troubleshooting, and communication skills.
• Very basic English communication skills (written/verbal).

Job Description

We are seeking a detail-oriented,and technically skilled engineer for our robot products. This role is primarily responsible for software flashing, functional self-testing, problem diagnosis, documentation, and rework of non-conforming units. Meanwhile, you’re also needed for our Shanghai office’s inventory and tools management.

Education

Bachelor's degree in Electronics, Computer Science, Automation, Mechatronics, or a related field.

Work Culture

Experience working in a startup environment is preferred.

RIVR, part of Amazon is committed to building a diverse and inclusive team that values every perspective. If you’re passionate about driving innovation in robotics and creating meaningful impact, we encourage you to apply and bring your unique self to our team.

We believe the best work is done when collaborating and therefore require in-person presence in our office locations.