Help Desk Technician

Responsibilities

• Provide functional IT support to all user levels within IntraFi, as well as exceptional customer service/support to end users/customers of IntraFi’s products and services
• Diagnose computer problems, install software, and perform tests on computer equipment and programs
• Troubleshoot technical problems over the phone, remotely, and in person
• Setup and deploy IT equipment, monitor systems, and perform maintenance

Requirements

• Excellent written and oral communication skills and outstanding interpersonal skills sufficient to effectively promote good working relations with both nontechnical and technical business clients and coworkers
• Superior problem-solving capabilities
• Ability to multitask within tight deadlines and strong organizational skills

Your Role

You would be a key member of the IT Help Desk Team, providing technical support to all onsite and remote employees, as well as providing external customer support to customers.

Required Experience, Skills, and Qualifications

• Experience with artificial intelligence (AI) tools to optimize workflows, problem-solving, and productivity.
• One to three years of progressive experience in a help desk environment
• Self-directed and results/goal-oriented
• BS or equivalent experience

Background in financial services is beneficial

This position is a hybrid role where the employee must work two full days per week in our office in Arlington, Virginia. For the first 90 days, the employee must work three full days per week in the office.

Employee Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement

Paid time off

• Parental leave
• Professional development assistance
• Referral program

Vision insurance

IntraFi LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, veteran status, disability, or sexual orientation in employment of the provision of services.

IntraFi’s job application process may include online videoconference interviews, in-person interviews, presentations, and computer-based assessments. If you require reasonable accommodation to complete any part of the application process, please contact [email protected].