Senior Engagement Manager

Responsibilities

• Effectively manage full project lifecycles, creating and maintaining detailed project plans and status reports in accordance with Sagepath’s SDLC process. Clearly communicate scope, tasks, milestones, timelines, status, risks, dependencies, and resource needs.
• Support account and project financial management, including tracking budgets, forecasting, resource utilization, and identifying potential risks or variances.
• Lead SCRUM ceremonies including backlog refinement, standup, sprint planning, and retrospectives.
• Coordinate cross-functional delivery teams across UX, design, analytics, marketing, QA, and development to ensure alignment, manage dependencies, and deliver against SOW commitments.
• Maintain client documentation and knowledge repositories (e.g., SharePoint, account artifacts, project history).

Responsibilities

Serve as a primary day-to-day client contact, building strong relationships, providing project-level guidance, and partnering with Directors and Business Unit leads on broader account strategy and client needs.

About Reply

Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media and the Internet of Things. Reply services include Consulting, System Integration and Digital Services.

Reply is an equal opportunity employer. We are committed to provide equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you need assistance and reasonable accommodation due to a disability during the application or the recruiting process, email us at [email protected]. Visit our website at www.reply.com to learn more about our open roles.