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Principal Consultant – Salesforce

TTEC Digital

Responsibilities

Lead client discussions for

  • requirements gathering, solutioning, architecture, and technical design
  • Perform fit-gap analysis and recommend scalable Salesforce solutions.
  • Design and review
  • Salesforce configurations, customizations, integrations, migrations, and technical solutions

Provide technical expertise across

  • Sales Cloud, Service Cloud, Marketing Cloud, Lightning, Apex, Visualforce, APIs, and Data Loader
  • Act as a senior technical point of contact for clients and manage technical discussions, expectations, risks, and dependencies.

Perform

  • Scrum Master responsibilities, including sprint planning, stand-ups, backlog refinement, reviews, retrospectives, and impediment tracking.
  • Own assigned technical workstreams and ensure quality and timely delivery.
  • Review technical deliverables and provide guidance and mentoring to junior team members.
  • Support troubleshooting and resolution of complex Salesforce issues.

Support

  • pre-sales activities, including discovery, solution presentations, RFP/RFI responses, estimates, and technical proposals.
  • Collaborate with architects, developers, QA, business analysts, project managers, and client stakeholders.
  • Contribute to Salesforce best practices, reusable assets, and knowledge sharing.

Preferred

  • preferred; additional Salesforce certifications are an advantage.
  • Pre-sales/RFP experience preferred.

Roles & Responsibilities

Eligibility & Required Skills

  • Engineering graduate or equivalent technical qualification.
  • 10–15+ years of Salesforce experience with strong implementation and consulting expertise.

Expert knowledge of

Salesforce architecture, configuration, development, integration, and migration

Strong experience with

Sales Cloud, Service Cloud, Marketing Cloud, Lightning, Apex, Visualforce, APIs, and Data Loader

Experience in

  • client-facing consulting, technical solutioning, and Agile/Scrum delivery
  • Experience performing

Scrum Master responsibilities

Strong technical mentoring and stakeholder management skills.

Salesforce Platform Developer I & II certifications

  • Excellent communication, presentation, problem-solving, and time-management skills.
  • Ability to manage multiple priorities in a fast-paced environment.