Manager, Portfolio Operations (Property Manager)

Responsibilities

• functional teams, strengthening internal and external partnerships, and advancing initiatives that enhance asset value and portfolio performance.

Reporting to the Vice

• Coach, develop and mentor direct and indirect team members to achieve company expectations.
• Foster a spirit of teamwork, collaboration and unity among all departments.
• Assist with setting individual team members annuals goals.
• Ongoing review of goals and performance.
• Provide effective performance feedback and appropriately communicate through department meetings, one on one meetings and regular interpersonal communication.
• Review and implement measures to address opportunities identified in annual employee engagement survey.

Property Management

• Engage and manage suppliers and contractors to ensure that all required services are being performed in accordance with service level agreements.
• Conduct property inspections in the context of reviewing and improving the asset plans and ensuring quality control.
• Liaise with internal experts and consultants on life safety and environmental matters.
• Oversee property administration and legal matters pertaining to portfolio.
• Liaise with external consultants to review and appeal property tax assessments.
• Support building intelligence initiatives within portfolio.
• Collaborate with Technical Services team on execution of preventative maintenance program and day-to-day facilities management.
• Support Technical Services and Development teams in execution of repositioning projects, base building capital projects, energy retrofits, landlord’s work, and tenant leasehold improvements.
• Support Energy Management team in execution of sustainability plan to reduce energy and water consumption, carbon emissions, and maximize waste diversion within portfolio to achieve corporate ESG targets.
• Lead process for third-party building certifications, if applicable.
• Ensure compliance with all national, provincial, and municipal legislation, regulations and codes, including health and safety, and environmental programs.
• Support the Life Safety and Security team and, as appropriate, respond to after-hours emergency calls by going to the site and taking the necessary actions required.
• Ensure compliance with management agreements, as required.
• Other duties as assigned.

Strategic Asset Planning

• Provide strategic portfolio and property planning, including leading the preparation of Asset Plans and Annual Property Budgets.
• Identify and prepare cash flow analysis of value creation opportunities within the portfolio.
• Make recommendations regarding leasing strategies, property operations and capital improvements in respect of each property and support or execute as required.
• Support the acquisition, development, and disposition of properties, actively participate in the due diligence process, and oversee the transition of new assets into the portfolio and implementation of underwriting plans.
• Implement and manage risk mitigation strategies for the portfolio.
• Conduct thorough market research to support Asset Plans and new investment opportunities.

Portfolio Performance

• Lead inter-departmental monthly financial reviews to ensure timely delivery of results and the advancement of key strategic priorities.
• Work collaboratively with the Technical Services, Energy Management, Life Safety and Security, Property Accounting, Leasing and Development teams to execute property-specific asset plans and deliver results in accordance with the annual operating and capital budget to maximize portfolio NOI, FFO, AFFO and NAV.
• Manage the accounts receivable process to ensure timely collection of monthly rent and tenant charges, assist with difficult accounts.
• Provide input on the appraisal of all assets within portfolio.
• Forecast and monitor all financial and non-financial metrics.

User Experience

• Build strong relationships with users through regular interactions and Allied’s User Engagement Program.
• Review user surveys and implement measures to enhance user satisfaction and retention.
• Lead or support new user onboarding.

Requirements

• 3-5 years of relevant commercial real estate industry experience in multiple disciplines including asset management, property management, acquisitions and leasing.
• Undergraduate degree in Business, Economics, Finance or Real Estate.
• Highly developed written and oral communication skills.
• Strong people management abilities, including a proven ability to build relationships.
• Strong analytical and strategic thinking capabilities.
• Strong knowledge of, and experience with, financial modeling and analysis, including Microsoft Excel.
• Solid understanding of building fundamentals and construction.
• Ability to work in a fast-paced environment and carry out multiple responsibilities simultaneously.
• Team player attitude.

Preferred

• MBA and/or graduate degree in real estate or finance.
• Industry designations.

Responsibilities

Ensure exceptional customer service delivery.

Qualifications

Working knowledge of real estate valuations and returns.

Would be an asset

• Knowledge of Yardi.
• Allied determines individual compensation by work location and other factors, including relevant experience, education and internal equity.
• Note: The listed salary range does not reflect total compensation and rewards. We encourage all qualified candidates to apply.
• This role is a current vacancy on the Allied team.

Total Rewards* and the Employee Experience

At Allied, total rewards are designed with the same perspective that shapes our operations. They are intended to support sustained contribution, creativity and a genuine sense of ownership in the work we do.

In practice, this includes

Shared financial success and an ownership mindset