Lead Maintenance Technician

Responsibilities

• Assist the Maintenance Supervisor or Maintenance Manager with daily maintenance operations.
• Help assign, prioritize, and monitor emergency and routine work orders.
• Ensure resident service requests are completed accurately, professionally, and within established response-time expectations.
• Provide daily direction, technical guidance, coaching, and hands-on support to maintenance technicians.
• Monitor employee performance, attendance, workmanship, follow-through, and compliance with safety expectations.
• Assist with planning, coordinating, and completing apartment turnovers and make-ready assignments.
• Conduct unit, building, equipment, and property inspections.
• Review completed units and work orders to ensure repairs meet property and company quality standards.
• Help develop, schedule, and execute preventive maintenance programs for HVAC systems, appliances, building equipment, and property components.
• Perform hands-on HVAC troubleshooting, preventive maintenance, and repairs.
• Diagnose and repair electrical components, including outlets, switches, breakers, lighting, and fixtures.
• Complete plumbing repairs involving faucets, toilets, disposals, water heaters, leaks, drains, and fixtures.
• Troubleshoot and repair refrigerators, ranges, dishwashers, washers, dryers, and other residential appliances.
• Perform and oversee general carpentry, drywall, painting, flooring, door, lock, cabinet, and make-ready repairs.
• Review repair needs and estimate the labor, materials, parts, and vendor support required.
• Assist with maintaining accurate work-order records, preventive maintenance schedules, inspection reports, equipment logs, and inventory records.
• Help manage maintenance supplies, tools, parts, and equipment to ensure appropriate inventory levels.
• Coordinate with vendors and contractors for specialized repairs and projects.
• Monitor vendor work for quality, timeliness, safety, and compliance with the approved scope.
• Communicate with residents regarding maintenance concerns, repair status, access requirements, and follow-up needs.
• Serve as a maintenance point of contact when the Maintenance Supervisor or Maintenance Manager is unavailable.
• Participate in and help coordinate the property’s on-call rotation.
• Respond promptly to after-hours emergencies and provide direction to team members when escalation is required.
• Reinforce OSHA requirements, company safety procedures, building codes, and applicable regulations.
• Assist with grounds, common-area, equipment, and property maintenance as operational needs require.

Requirements

• Strong verbal and written communication skills.
• Ability to interact professionally with residents, vendors, property management, and employees.

Preferred

• EPA Section 608 certification.
• Certified Pool Operator certification.
• Technical certification or trade-school training in HVAC, plumbing, electrical, building maintenance, or a related field.
• Supervisory experience in a Class A, luxury, or high-volume apartment community.
• Experience coordinating external vendors and contractors.
• Experience assisting with inventory management, purchasing, or maintenance budget controls.
• Experience using an electronic property management or work-order system.
• Leadership and Technical Competencies
• Technician coaching and development
• HVAC troubleshooting and repair
• Electrical, plumbing, and appliance repair
• Carpentry, drywall, painting, flooring, doors, and locks
• Vendor and contractor coordination
• Inventory and supply management
• Emergency response and escalation
• Safety and regulatory compliance

Benefit Information

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

Qualifications

• High school diploma or GED.
• At least five years of recent and consistent apartment, residential, hotel, or facilities maintenance experience.
• Recent maintenance leadership, lead technician, supervisory, or management experience.
• Demonstrated ability to assign work, lead technicians, monitor performance, and ensure timely completion of maintenance activities.
• Strong hands-on knowledge of HVAC, electrical, plumbing, appliances, carpentry, drywall, painting, flooring, and general repairs.
• Experience coordinating apartment turnovers, unit inspections, and punch-list completion.
• Experience implementing or supporting preventive maintenance programs.
• Experience prioritizing emergency and routine work orders.
• Experience maintaining accurate repair, inspection, equipment, and preventive maintenance records.
• Ability to participate in an on-call rotation and respond to emergency maintenance needs.
• Strong troubleshooting, decision-making, and problem-solving skills.
• Consistent attendance, dependable follow-through, and demonstrated accountability.
• Ability to work independently while supporting and developing a maintenance team.

Preferred Qualifications

• Hands-on maintenance team leadership
• Work assignment and prioritization
• Quality assurance and inspection
• Apartment turnovers and make-ready coordination
• Preventive maintenance program execution
• Work-order documentation
• Resident relations and service recovery