[WEBTOON] Creator Operations Strategist

Responsibilities

Creator Relationship Management

• ● Manage an assigned portfolio of WEBTOON creators, serving as a trusted point of contact throughout their creator lifecycle.
• ● Build strong, long-term relationships by understanding creators’ individual goals, needs, challenges, and business priorities.
• ● Support creators through onboarding, ongoing relationship management, development opportunities, and offboarding.
• ● Proactively identify creator concerns, opportunities, and retention risks and coordinate with internal teams to address them.
• ● Help creators navigate opportunities across WEBTOON’s broader IP ecosystem, including entertainment, publishing, licensing, and merchandise.

Creator Operations & Strategy

• ● Own day-to-day operational processes that support creators and the broader Creator Management team.
• ● Coordinate creator communications, newsletters, surveys, office hours, training opportunities, and other creator-facing initiatives.
• ● Maintain accurate creator records, databases, workflows, and documentation across internal systems.
• ● Identify operational gaps and develop solutions that improve efficiency, consistency, and the overall creator experience.
• ● Use creator performance, engagement, retention, and other relevant metrics to identify trends, opportunities, and areas requiring attention.
• ● Support creator segmentation, prioritization, and performance frameworks, translating insights into actionable recommendations.
• ● Partner closely with Entertainment, Publishing, Consumer Goods, Content, Finance, Legal, Rights Management, Marketing, and other internal teams to support creator needs and opportunities.
• ● Facilitate clear communication and alignment between creators and internal stakeholders.
• ● Track ongoing creator opportunities and projects to ensure appropriate visibility, follow-up, and support.
• ● Represent Creator Management in cross-functional projects and initiatives where creator expertise and perspective are required.

AI & Innovation

• ● Leverage AI tools and emerging technologies to improve Creator Management workflows, research, communication, reporting, and operational efficiency.
• ● Identify opportunities to automate or streamline repetitive processes while maintaining appropriate human oversight and creator-focused judgment.
• ● Stay informed on developments across the creator economy, AI, digital media, and emerging creator tools and platforms.

Your Background

• ● 3–5+ years of experience in the creator economy, digital media, entertainment, publishing, talent management, partnerships, or a related field.
• ● Demonstrated experience managing relationships with creators, talent, partners, clients, or other external stakeholders.
• ● Strong understanding of the creator economy and the evolving business models, opportunities, and challenges facing digital creators.
• ● Exceptional communication, relationship-building, organizational, and project management skills.
• ● Strong data literacy and comfort using metrics and insights to inform decisions.
• ● Demonstrated ability to identify problems, develop solutions, and proactively improve processes.
• ● Strong empathy, judgment, and interpersonal skills, particularly when navigating sensitive creator concerns or complex situations.
• ● Comfortable working cross-functionally in a fast-paced environment and managing multiple priorities simultaneously.
• ● Interest in and practical experience with AI tools, including using AI to improve productivity, research, analysis, communication, and workflows.
• ● Genuine passion for creators, storytelling, digital content, and the broader creator ecosystem.

What Will Make You Stand Out

• ● Experience working directly with webcomic, comic, YouTube, social media, gaming, or other digital creators.
• ● Experience in creator/talent management, entertainment development, publishing, licensing, or IP management.
• ● Experience developing or improving creator-facing programs, processes, or communications.
• ● Experience with tools such as Airtable, Zendesk, CRM platforms, or similar operational systems.
• ● Demonstrated ability to use AI and emerging technology to meaningfully improve business workflows.

Salary Range and Description

• $70,000 - $85,000 / annually
• Please note, the above range is listed in USD.

What we offer (For Full-Time Only)

• Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
• Health benefits, including vision and dental!
• Generous PTO and Parental Leave Top-up
• 401K Contributions
• Commuter Benefits

Global WEBTOON and LINE FRIENDS discount program

Winter break shutdown and a whole lot more!

With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others.

Join us and work with some of the biggest artists, IP, and fandoms in comics!