HVAC Field Service Manager
- Lynchburg, United States
- On-site
- Full-time
- Mid Level
- Posted
Responsibilities
- Lead, coach, and develop the team.
Oversee daily field service operations
- Enter daily huddle number (includes: sales, sold hour, MTD, TGLS, & HG sold)
- Navigate customer complaints/concerns to reach an agreement/understanding.
- Gather equipment/materials needed for Installs- for installers to be able to gather & go.
- Answer questions regarding WaterFurnace geothermal ( as best as possible) for customers and sales people.
- Coordinate with dispatch to ensure the right technicians and resources are assigned to each job
- Monitor KPIs, callbacks, labor hours, service quality, and overall department performance
- Set clear expectations and hold the team accountable for results
- Recruit, interview, hire, and onboard technicians
- Identify training needs and help technicians continue developing their skills
Ensure OSHA, safety, and company standards are followed
- Assist with budgeting, forecasting, staffing, and controlling service-related expenses
- Partner with dispatch, sales, technicians, and leadership to improve operations
- Identify problems quickly and implement solutions
- Build a positive, accountable, high-performing service team
Requirements
- Deep expertise in residential HVAC, Plumbing, or Electrical service work
- Strong operational and problem-solving skills
- Comfortable managing KPIs, productivity, revenue, and service performance
- Ability to handle customer escalations and high-pressure situations
- Strong communication and leadership skills
What We’re Looking For
- Safety-focused with knowledge of OSHA and field safety requirements
- Valid driver's license and clean driving record
Why
- Davis Heating, Cooling, Plumbing & Electric
- Health, dental, and vision insurance
- 401(k) with company match
- Paid vacation, sick, and personal days
- Paid training and ongoing education
Growth opportunities
- Parental leave
- Short-term and long-term disability
- Company-paid life insurance
- Friends and family discounts on services
Year-round work
Apply today and bring your leadership experience to Davis Heating, Cooling, Plumbing & Electric.