Dispatcher

Responsibilities

• Schedule and dispatch service calls efficiently based on customer needs and technician availability
• Communicate with customers to schedule appointments and provide updates

Coordinate daily schedules and routes for field technicians

• Monitor technician schedules and make adjustments throughout the day as needed
• Communicate with technicians regarding job details, customer needs and schedule changes
• Handle customer questions and concerns professionally and promptly

Help prioritize emergency and time-sensitive service calls

• Keep customers informed about technician arrival times and appointment changes
• Maintain accurate customer and job information in the company’s systems
• Work closely with the service and management teams to keep operations running smoothly

Identify scheduling conflicts and find solutions quickly

• Provide a positive customer experience from the initial call through completion of the service
• Maintain a professional, helpful and solution-focused attitude in a fast-paced environment

What We’re Looking For

• Previous dispatch, scheduling, customer service or home services experience preferred
• HVAC, plumbing or other home services industry experience is a plus
• Strong organizational and multitasking skills

Excellent communication and customer service skills

Comfortable handling multiple phone calls, technicians and customer needs at the same time

Strong attention to detail

• Ability to remain calm and professional in a fast-paced environment
• Strong problem-solving skills and the ability to think on your feet
• Comfortable using computers and learning scheduling and dispatch software
• Dependable, professional and ready to be part of a team

A positive attitude and willingness to learn

Ability to work effectively with both customers and field technicians

Why Astar Heating and Air Conditioning?

• Competitive pay: $25 - $30/hour with weekly pay!
• Performance-based earning opportunities
• Year-round work
• 401(k) with profit sharing
• Medical, dental and vision insurance
• Company-paid short-term disability insurance
• Company-paid life insurance
• Company-paid long-term disability insurance
• Paid holidays
• Paid time off (PTO)
• Parental leave

Tuition reimbursement

• Special deals and discounts on a variety of services and entertainment
• Family and friends discounts on services
• Yearly performance reviews

Training and development

• Opportunities for advancement
• A team that supports you and your growth

Astar Heating and Air Conditioning, a

• Sila Services Company, is committed to providing exceptional HVAC and plumbing service while creating a workplace where motivated people can build rewarding careers.
• If you’re organized, customer-focused and enjoy being the person who keeps everything moving, this could be the opportunity you’ve been looking for.
• Come join Astar Heating and Air Conditioning and grow with us!