Customer Service Representative

Responsibilities

Schedule service appointments and gather accurate customer information

• Listen to customer concerns and ask the right questions to understand their needs
• Handle multiple calls, tasks, and priorities in a fast-paced environment
• Follow up with customers as needed
• Identify opportunities for additional services and maintenance plans
• Enter and maintain accurate customer information in company systems
• Communicate with dispatchers, technicians, and other team members
• Handle customer concerns calmly and professionally
• Assist with administrative tasks and special projects as needed

Job Description

We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.

Job Duties

Answer incoming calls and provide a professional, friendly customer experience

Skills & Experience

• 1+ years of customer service, call center, or home services experience preferred
• Excellent phone presence and communication skills

Strong organization and attention to detail

Ability to multitask and prioritize in a busy environment

Comfortable handling upset or frustrated customers

• Basic computer proficiency and ability to learn new software quickly
• Strong written communication skills

Dependable, positive, and team-oriented

HVAC, plumbing, electrical, or Service Titan experience is a plus

What Success Looks Like

• Shows up ready to work and follows through on commitments
• Takes pride in quality work and attention to detail
• Communicates clearly with customers and teammates

Works safely and follows established processes

Takes ownership, solves problems, and is willing to keep learning

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Company-paid life and disability insurance
• Paid training and professional development

Opportunities for career growth and advancement

Apply today to join Tristate Home Services as a Customer Service Representative!