Call Center Supervisor

Responsibilities

• Monitor live calls, deliver real-time coaching, and conduct feedback sessions to develop team members.
• Analyze sales center metrics, generate performance reports, and identify areas for improvement.
• Partner with the ISC Manager on strategic initiative to streamline processes and drive production.
• Drive performance contests and engagement projects that promote a fun and productive work environment.
• Monitor queue staffing and maintain accurate records of attendance and time-off requests.
• Ensure timely and accurate updates to customer records using our CRM tool (Salesforce).

Requirements

• 3-5 years of experience in sales, call center operations, or team leadership.
• Intermediate understanding of CRM tools and service center software; proficiency in Microsoft Excel, PowerPoint, and related platforms.
• Strong coaching, mentoring, and problem-solving abilities.

Competitive Salary

Base salary of $55,000-$65,000 annually, with additional commission opportunities based on team and individual performance.

Comprehensive Benefits Package

Includes health, dental, and vision insurance.

401(k) with Company Match

Helping you plan for your future with a competitive match.

Paid Time Off and Holidays

Generous PTO policy and paid company holidays.

Team Culture

Join a supportive and collaborative team focused on success and positive engagement.

Team Supervision

Lead and manage a team of inbound sales representatives to meet daily, weekly, and monthly performance goals.

Training and Onboarding

Provide comprehensive training for new hires on software systems, sales techniques, and customer service best practices.

Customer Escalation Support

Address and resolve escalated customer calls with professionalism and urgency.

Education

Bachelor's degree in business or equivalent experience preferred.

Communication

Excellent interpersonal and decision-making skills with a customer-first mindset.

Organizational Strength

Ability to analyze data and make data-driven recommendations.

Join Us

Becoming an ISC Supervisor at Renewal by Andersen of Oregon means joining a high-energy team that thrives on results, collaboration, and delivering an outstanding customer experience. If you are a motivated leader who enjoys mentoring others and driving team performance, apply today to help shape the success of our Inside Sales Center!

Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America.

Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.

Additional information? Feel free to visit our career page at https://www.tiffee.com/