Customer Support Officer — Graduate Opportunity

Responsibilities

• As a Customer Support Officer, you’ll support customers throughout their application process and help make their experience as simple and positive as possible.
• Making and taking inbound and outbound customer calls
• Responding to general customer enquiries
• Supporting customers through their application process
• Assisting with account enquiries and updates
• Recording accurate customer information in our CRM
• Processing payments and documenting payment arrangements
• Assisting with basic application or IT-related troubleshooting

Supporting requests relating to withdrawals and cancellations

• Working towards agreed customer service targets and service levels
• You’ll be part of a supportive team of Customer Support Officers locally, working alongside team members overseas.

Requirements

• You don’t need years of corporate experience or a specific degree to be successful in this role. We’re looking for someone with the right attitude, a willingness to learn and a genuine interest in helping customers.
• A recently completed or nearly completed tertiary qualification
• Strong verbal and written communication skills

Confidence speaking with different types of people

• Empathy, patience and the ability to stay calm in challenging situations
• Strong attention to detail and accurate data entry skills
• The ability to follow processes and work towards targets
• Basic problem-solving skills and confidence using technology

You’ll bring

Some customer service experience, gained through hospitality, retail, contact centre work or a similar environment

A proactive and positive approach to learning

Your degree can be in any discipline. We’re more interested in your potential, customer service mindset, and enthusiasm for taking the first step in your career.

What’s in it for you?

• Structured training and ongoing mentorship
• Clear opportunities to develop your career with Brighte

Flexible working arrangements and a hybrid work model

• The autonomy to work from home or from our Sydney office
• An office located five minutes from Wynyard Station
• Free lunch every Tuesday

Regular social activities, including our Thursday social events

• Snacks, fresh fruit and drinks available in the office
• End-of-trip facilities with towel service and hair dryers

Anniversary leave

• Potential eligibility to participate in our Employee Share Option Plan
• Our office days are Tuesday to Thursday, with Monday and Friday available as remote working days.

Our hiring process

At Brighte, we use AI every day, and we’re looking for people who are curious about how technology can improve the way we work.

As part of our hiring process, all roles include an assessment designed to understand how you think and how you use AI in practice. There’s no right tool — while we use Claude, you can use whichever tool you’re most comfortable with. We’ll provide more information during the recruitment process.

Towards the end of the process, successful candidates will be required to complete reference and background checks, including police, anti-money laundering, and bankruptcy checks.

If you’re ready to take your first step into the corporate world and build your career with Brighte, we’d love to hear from you.

Every applicant will receive a response.