Tier 1 - Support Specialist

Responsibilities

• Respond to support tickets and inquiries through phone, e-mail, and live chat.
• Diligently work with customers by providing regular updates to tickets and open issues
• Communicate closely with Support tier 2 to troubleshoot and resolve issues
• Assist with QA regarding bugs and new features, consistently test functionality of the platform
• Assist in managing the knowledge base to help clients find answers to frequently asked questions
• Be open to wearing multiple hats with a readiness to support all members of the Odaseva team

Requirements

• 2-3 years of experience resolving technical issues for clients in a support environment ideally for a SaaS company
• Background in establishing and building lasting customer relationships and/or customer support experience
• Ability to multitask between calls, emails and open cases to resolve issues
• Excellent time and priority management skills

Your Role

We’re seeking a Tier 1 Support Specialist to join our Super Awesome Support team.

As a Tier 1 Support Specialist, you will provide world class service to our customers. You will engage customers on inquiries, technical issues, and suggestions. You will help provide a valuable and memorable experience.

You will have the opportunity to work in an exciting ecosystem. If you want to become another important member of a fast growing team of experts, this is the job for you.

Your responsibilities

Be passionate about making our customers happy

Required Qualifications

• Ability to thrive under tight deadlines
• Comfortable presenting ideas internally and to client stakeholders
• Excellent communication skills
• Salesforce experience is a plus
• Full professional proficiency in English
• Able to cover weekend support