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Head of Client Success, MENA

OpenFX

Responsibilities

Client Growth & Optimization

  • Analyze client trading data to identify opportunities for volume growth and cost savings.
  • Create regular reviews showcasing platform value and optimization opportunities.
  • Develop and execute account growth strategies based on quantitative analysis that grow transaction volume by helping customers optimize their FX flows and ensuring they manage a larger share of their trading activity through our platform.
  • Build and hire the MENA client success team, sequencing roles against regional growth.
  • Set the operating rhythm: account planning cadence, coverage model, and escalation paths.
  • Coach and develop the team, owning their performance and progression.
  • This is a player-coach role. For the first year you are the team, carrying accounts and handling client service requests while building the function around you.

Operational Excellence

  • Manage smooth client ramping processes, including technical integration and training.
  • Coordinate with internal teams to resolve any trading or settlement issues promptly.
  • Provide regular reporting on client health metrics and growth opportunities.
  • Collect and organize client feedback for product and service improvement.

Trading Relationship Management

  • Serve as the primary point of contact for institutional clients' day-to-day FX trading needs
  • Monitor client trading patterns, volumes, and pricing to ensure optimal execution.
  • Work with trading teams to understand their workflows and identify efficiency opportunities.

Requirements

  • 6+ years of experience in client-facing roles with financial services institutions
  • 8+ years of overall professional experience.
  • Strong understanding of FX markets, trading operations, and treasury workflows
  • Experience in analyzing trading data and creating actionable insights
  • Proven track record of growing institutional relationships
  • Based in Dubai, with the right to work and willingness to travel across the GCC

Preferred

  • Experience with FX trading platforms or financial technology products
  • Understanding of API integrations and trading system workflows

Background in treasury operations or institutional trading

  • Familiarity with regulatory requirements for FX trading, including CBUAE, VARA and DFSA
  • Existing relationships across regional exchange houses, MTOs or PSPs

What Sets Great Candidates Apart

  • Ability to analyze trading patterns and identify optimization opportunities
  • Strong project management skills for coordinating complex client implementations

Experience working with both technical and business stakeholders

  • Track record of growing institutional relationships through data-driven insights
  • Holds margin under pressure rather than defaulting to discounting
  • Advanced fluency with AI tools, applied as a core part of how you work

About Us

OpenFX is on a mission to become the global backbone for cross-border FX transactions. We are building the infrastructure to power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling remarkably. We're backed by Accel, NFX, Accomplice, and other top-tier investors.

We seek an experienced

  • Head of Client Success, MENA to ensure the satisfaction and retention of our institutional clients, and to build the client success team for the region.
  • As a key member of our customer-facing team, you'll manage the overall customer experience, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success.

Responsibilities & Expectations

Team Building & Leadership

What We Offer

  • Competitive compensation package, including equity in a high-growth company
  • Opportunity to work on cutting-edge technology at a very fast-paced startup
  • Collaborative and supportive work environment

Professional development and growth opportunities

Work with innovative technology and leading financial institutions.

We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.