RVP, Account Management

Responsibilities

• Lead the day-to-day activities of a team of Enterprise Customer Account Directors responsible for AlertMedia's largest strategic customers.
• Partner with your team to achieve and exceed expansion revenue targets while maintaining strong customer retention.
• Meet weekly with Customer Account Directors to review forecast accuracy, pipeline health, strategic account plans, customer health, renewal strategy, and expansion opportunities.
• Develop consistent coaching and career development plans that help Customer Account Directors grow professionally while exceeding business objectives.
• Coach Customer Account Directors through executive customer meetings, Executive Business Reviews (EBRs), negotiations, expansion opportunities, and multi-year renewals.
• Partner with Customer Account Directors to prepare for Executive Business Reviews (EBRs), helping customers align AlertMedia's solutions to their strategic business priorities while identifying opportunities for continued growth.
• Regularly meet with enterprise customers—virtually and onsite—to support strategic customer engagements, executive relationship building, negotiations, and complex expansion opportunities.
• Collaborate across internal teams to ensure customer success and revenue growth, including:
• Customer Success Managers and Directors
• Renewals Managers
• Sales Engineering
• Product Marketing
• Product Management
• Customer & Field Marketing
• Finance
• Pricing & Contracts

Executive Leadership

• Leverage Salesforce, Gong, and other technologies to coach performance, improve execution, and increase forecast accuracy.
• Identify business challenges and proactively develop solutions that improve customer outcomes and team performance.
• Recruit, onboard, develop, and retain high-performing Enterprise Customer Account Directors.
• Deliver accurate forecasts, pipeline updates, and business insights to the VP, Account Management.
• Foster a culture of accountability, collaboration, customer obsession, and continuous improvement.

Requirements

• 8–10+ years of Enterprise SaaS sales or account management experience supporting large, complex organizations.
• 3–5+ years leading Enterprise Account Managers, Strategic Account Managers, or Enterprise Customer Account Directors
• responsible for expansion revenue, renewals, and customer growth.
• Proven experience leading Enterprise Account Management teams serving Fortune 1000 organizations or similarly complex enterprise customers.
• Strong executive presence with the ability to influence executive stakeholders and coach teams through C-level customer conversations.
• Experience developing strategic account plans that identify whitespace opportunities, increase product adoption, and drive long-term customer growth.
• Proven ability to accurately forecast expansion business and manage pipeline health using Salesforce and sales analytics.
• A people-first, process-oriented, and data-driven leadership style.
• Exceptional coaching and leadership skills with experience developing high-performing Enterprise Customer Account Directors.
• Strong cross-functional leadership skills with the ability to partner effectively across Customer Success, Renewals, Product, Marketing, Finance, Legal, Sales Engineering, and Executive Leadership.
• Entrepreneurial mindset with a passion for developing people, improving processes, and building scalable organizations.
• Experience in crisis intelligence, enterprise software, or communications technology is a plus.

About the Team

Our Enterprise Account Management team partners with AlertMedia's largest global customers—organizations to maximize the value of our emergency communication, threat intelligence, travel risk management, and employee safety platform.

Enterprise

Customer Account Directors (CADs) work closely with Customer Success Managers (CSMs), Renewals Managers, Sales Engineering, Product, Marketing, and Executive Leadership to help customers achieve their business objectives while identifying opportunities to expand AlertMedia's footprint across their organizations.

Our team owns the customer growth strategy—from executive relationship management and strategic account planning to expansion opportunities and multi-year renewals.

Who You Are

You are an experienced Enterprise Account Management leader who enjoys coaching, mentoring, and developing high-performing Customer Account Directors.

You thrive in complex enterprise environments and enjoy helping your team navigate executive customer conversations, strategic account planning, expansion opportunities, and renewal negotiations.

You believe the best leaders actively engage with customers, participate in deals, coach consistently, and lead by example. You create accountability while fostering a collaborative, customer-first culture focused on continuous learning and operational excellence.

What You'll Bring

Demonstrated success driving Expansion ARR, Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and customer retention.

Experience coaching Enterprise Customer Account Directors through executive business reviews, complex expansion opportunities, multi-year renewals, pricing negotiations, procurement processes, and contract strategy.

Ability to travel approximately

20–25% to support customers, your team, and company events.

Location

We have a strong preference for

Austin, TX based candidates to work a hybrid schedule, but open to U.S. based candidates.

Sponsorship

AlertMedia does not sponsor candidates. Must have the legal right to work in the United States now and in the future.

Measures of Success

• Success in this role will be measured by your ability to:
• Achieve and exceed team Expansion ARR targets.
• Drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
• Improve forecast accuracy and pipeline health.