Veterinary Receptionist / Client Service Representative

Bay Animal Hospital

is seeking an outgoing Veterinary Receptionist to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

Compensation: $

20 - $23

per hour, for each hour worked

This is a

full-time

position, with a

4/10

schedule and availability needed

Monday, Thursday, Friday, and Saturday

.

Full-time Benefits Package*:

Health package: Medical, dental, and vision insurance

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off in accordance with site policy and applicable law

Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

M

inimum qualifications and skill set:

1+ years

of experience in a veterinary customer service, or any veterinary hospital setting

Previous veterinary reception or assistant experience REQUIRED

Proficiency in the following skills

Ability to manage a multi-phone line system while assisting in-person clients

Experience working with veterinary practice management software

• , especially ImproMed
• ,
• preferred

Exceptional verbal and written communication skills

Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations

Strong organizational and time management skills

Experience scheduling appointments and coordinating calendars preferred

Ability to accurately process payments and maintain financial records

Positive attitude and willingness to collaborate with a team

Ability to remain calm, professional and solution-oriented during busy periods

Why choose Bay Animal Hospital?

Bay Animal Hospital is a large, AAHA-accredited small-animal practice with 9 doctors and 3 credentialed technicians caring for dogs and cats. The 5,000-square-foot hospital was renovated in 2020 and features 8 exam rooms, digital X-ray, digital dental radiography, ultrasound, and ECG.

Case exposure includes soft tissue surgery, dentistry, orthopedic procedures, and mass removals, with visiting orthopedic and cardiology specialists. The team is upbeat, family-oriented, collaborative, and supportive, with strong doctor relationships and a reputation for quality care.

Located minutes from the ocean in Manhattan Beach, employees can enjoy the beaches, restaurants, shops, and laid-back Southern California lifestyle.

#LI-HF1

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process.

Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

• $20
• —
• $23 USD
• Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [email protected]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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