Senior Trust Security Analyst

Responsibilities

Customer Trust & Security Engagement

• Serve as the primary point of contact for UK Sovereign customers on all matters related to security posture, vulnerabilities, remediation activities, and trust documentation.
• Help respond to inbound customer security inquiries via email and ticketing, translating technical controls into clear business language for both technical and non-technical stakeholders.
• Maintain the public trust center and UK Sovereign customer-facing documentation, ensuring security whitepapers, certifications, and standard responses remain current and reusable.

Security Posture & Vulnerability Reporting

• Collaborate closely with UK Sovereign technical and engineering teams to understand and assess the current security posture of UK Sovereign environments.
• help support vulnerability remediation status in a structured Plan of Action and Milestones (POA&M) format, documenting identified vulnerabilities, planned remediation steps, responsible parties, target completion dates, and progress against agreed timelines.

help prepare and

• deliver monthly security status updates to UK Sovereign customers, including progress on scheduled remediation items and key security metrics.
• Monitor and track remediation activities across engineering and security teams, ensuring alignment with agreed timelines and compliance requirements.
• Audit
• Read and interpret third-party audit reports (SOC 2 Type II, ISO 27001, penetration test summaries) and represent findings to customers in questionnaires and security responses.

Communication & Stakeholder Management

• Gather detailed technical information from engineering and security teams, then convert and filter it into clear, concise, and structured updates accessible to both technical experts and non-technical stakeholders.
• participate in security review meetings, capture feedback and action items, and ensure timely follow-up and resolution by technical teams.
• Coordinate input from internal teams to validate questionnaire answers and resolve gaps between stated controls and operational reality.

Requirements

• 5+ years in a security, GRC, trust, or technical customer-facing role, with direct ownership of security questionnaires, customer inquiries, and security reporting.
• Strong technical understanding of security principles, architecture, and vulnerability management, including access control, encryption, incident response, network security, and secure SDLC.
• Familiarity with cloud infrastructure (AWS, Azure, or GCP) and SaaS security models.
• Exceptional written and verbal communication skills, with proven ability to translate complex technical controls for non-technical audiences (procurement, legal, executives, government stakeholders).
• Proven experience in customer-facing roles within security or technology sectors, ideally including regulated or government customers.

Security Questionnaires

Support end-to-end responses to customer and prospect security questionnaires (SIG, CAIQ, VSA, MoD/UK government questionnaires, and bespoke enterprise formats), ensuring accurate, timely, and consistent answers tailored to UK Sovereign context.

Cross-Functional Coordination

Have you got what it takes?

Citizenship & Clearance

UK citizenship and ability to pass and maintain SC clearance.

Questionnaire Expertise

Hands-on experience responding to SIG, CAIQ, VSA, and bespoke enterprise/government security questionnaires.

Compliance Knowledge

Working knowledge of Cyber Essentials Plus, ISO 27001, SOC 2 Type II, and at least one of PCI DSS, GDPR/UK GDPR, HIPAA, or FedRAMP.

Organisational Skills

Demonstrated ability to manage a high-volume queue, set priorities, and drive multi-stakeholder responses to deadline.

Education

Bachelor's degree in a relevant field, or equivalent practical experience.

Discretion

• Proven ability to handle confidential customer and company information with integrity and discretion.
• You will have an advantage if you also have
• Professional cybersecurity certifications (e.g., CISSP, CISM, CISA, CCSK, ISO 27001 Lead Auditor, Security+).
• Experience working with UK Sovereign, MoD, or UK government environments.
• Familiarity with POA&M processes and structured vulnerability remediation reporting.
• Experience with trust portal platforms (ServiceNow, Whistic, Vanta Trust, Drata Trust).
• Familiarity with AI/ML security and emerging frameworks (NIST AI RMF, ISO 42001).
• Previous leadership or line management experience.
• Integrity and discretion when handling sensitive customer and government information.
• Resilience and adaptability in dynamic, high-pressure regulated environments.
• Proactive, self-motivated, and committed to continuous improvement.
• Fast learner with a demonstrated ability to self-educate on new technologies, products, and evolving security frameworks.
• Collaborative working style across technical, legal, sales, and customer-facing teams.
• Requisition ID: 11725
• Reporting into: Director, Cloud Information Security and Architecture
• Role type: Individual contributor

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About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.