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Senior Forward Deployed Engineer

NICE

Responsibilities

  • Set the standard for how AI agents are constructed, evaluated, and improved in live production settings.

Education & Background

  • Hands-on experience building and operating end-to-end production systems at scale.
  • With a natural builder's mentality with high personal agency, you default to finding solutions and shipping them.
  • Startup founder or early engineer experience is highly valued, you understand the tradeo s between speed, quality, and ownership. AI & Technology Expertise
  • Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments.
  • Experience developing or operating AI/LLM-powered systems in production is a major plus.
  • Working knowledge of the current AI agent toolkit: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
  • Familiarity with React, TypeScript, and/or Go is an advantage. CX & Industry Knowledge
  • At ease working face-to-face with customers to unpack their problems and deliver practical solutions.
  • Prior experience in customer-facing or externally-led technical roles is a plus. Strategic & Communication Skills
  • A clear, direct communicator who can be equally persuasive with engineers and executives.
  • Comfortable operating in ambiguity and making forward progress without waiting for complete clarity.
  • Able to balance competing priorities and drive alignment across technical and business teams.

What's in it for you?

  • Build AI agents that run in production at meaningful scale, not slideware or research exercises.
  • Work shoulder-to-shoulder with leaders at globally recognized enterprises and high growth startups.
  • Directly influence the direction of NiCE's AI agent platform through the real problems you solve.
  • Operate with genuine autonomy and end-to-end ownership across the agent lifecycle.
  • Work at the cutting edge of AI agent development with access to the latest models, infrastructure, and research.

Requisition ID

11747

Reporting into

Manager

Role Type

Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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