Deputy / Assistant Director, Design Management (Workplace Experience Programme)

Responsibilities

• Establish the experience and design direction for the Workplace Experience Programme, translating organisational goals and user needs into a coherent vision that guides multiple product teams across the programme.
• Champion end-to-end workplace journeys across products and touchpoints, identifying fragmentation across digital interactions, operational processes, and physical environments, and shaping how these come together coherently for public officers.
• Establish and govern portfolio-level experience principles and quality standards, creating consistency across journeys, interaction patterns, information architecture, and key touchpoints while giving product teams autonomy to solve distinct user problems.
• Evolve the programme's shared design system together with product and engineering leadership, and drive its consistent adoption across products and platforms.
• Drive cross-functional alignment with product and engineering leadership, building strategic partnerships that position design as a core contributor to programme strategy and outcomes.
• Shape the workplace experience for public officers across Singapore's government, improving how workplace products and services come together in their day-to-day work.
• Define how multiple products and touchpoints come together as one coherent experience, rather than optimising individual products in isolation.
• Build and develop a design and research capability with real ownership over experience quality, shared standards, and how the programme works.

[What you will be working on]

• Lead and develop the design team, hiring for the team, coaching designers and design leads to grow their craft, judgement, and leadership capability across the portfolio.
• Work alongside product and engineering leadership to strengthen design's strategic influence in a programme with visible, meaningful impact on how government works.

[What we are looking for]

12+ years of experience in product or experience design, with meaningful experience at senior, lead, principal, or design management level shaping complex products, platforms, or services across multiple teams.

Extensive experience leading design for a portfolio of products and experiences, with a track record of setting direction across multiple teams and complex programmes.

Strong systems thinking, with experience designing end-to-end experiences that span multiple products, channels, and touchpoints.

Clear articulation of design vision and strategy to senior stakeholders, translating user needs and design rationale into language that shapes product and programme decisions.

Proven ability to establish and govern quality standards and shared design systems at scale, balancing consistency across a portfolio with the flexibility teams need to solve distinct problems.

Strong cross-functional leadership, with experience partnering closely with product and engineering leaders to shape shared direction, operating models, and investment decisions.

Ability to operate at both strategic and practical levels, setting portfolio direction while remaining close enough to the work to review quality, challenge assumptions, and help teams navigate difficult design decisions.

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.

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