Technical Support Engineer (Finance)

Responsibilities

• Be the first point of contact for our merchants and commercial teams for financial-related issues. This means reactive/proactive communication
• Educate and advise our merchants’ financial teams on how to best gain value from our platform, products and features
• Receive and analyse merchant pain points and work closely with Adyen’s Finance Product and Development teams to improve or build new products to facilitate merchant’s operations

Requirements

• You have strong analytical skills and are interested to know more about financial products for the payments industry and can easily get familiar with our internal accounting systems
• You make quick informed decisions under pressure and prioritise appropriately based on urgency, necessity and both internal and external requests
• You have excellent written and verbal communication skills in English. Any other language is a plus
• You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity
• You have advanced level of proficiency with MS Excel

Who you are

• You have at least 3 years of experience, with exposure to financial products (issuing, business accounts, capital/business financing) within a banking or Fintech environment
• You have a strong commercial acumen and are not afraid of being in direct contact with our merchants

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role.

Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.