Customer Success Manager

Responsibilities

• Partner with the sales team to ensure smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust
• Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Requirements

• A strong communicator with excellent attention to detail
• Customer-minded, always aiming to provide the most value possible

Who You Are

Motivated by building long-term and long-lasting relationships

Driven by the opportunity to make a visible impact with your work

5+ years of experience in a customer account facing role

Excited by working in an ever-evolving and fluid solution focused environment

Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities

Proven track record of achieving account expansion targets, with success measured by the growth and retention of a portfolio of accounts.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth

Best-in-breed onboarding

• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds

Intra-departmental mentor and buddy program for in-house networking

• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)

Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Datadog

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on

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LinkedIn,

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Datadog Learning Center.

equal employment opportunity

to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our

Candidate Legal Notices for your reference.

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