Lead Diagnostic Technician

Responsibilities

Lead as a Technical Expert: Leverage in-depth knowledge and troubleshooting expertise to address complex issues outside of documented standard operating procedures. Engage with Waymo Engineering teams and OEM partners to resolve concerns.
Provide Partner Support: Minimize vehicle downtime by managing escalations from partner technicians facing novel or complex issues. Guide these diagnostics remotely and in-person.
Administer & Develop Training: Conduct on-the-job training (including train-the-trainer) to fleet service teams as a certified instructor. Assist in the continuous development of training content.
Maintain Quality Standards: Ensure market adherence to service and quality assurance standards that drive safety and consistency. Conduct regular audits and assessments to verify compliance.
Document Technical Knowledge: Develop and maintain technical documentation, troubleshooting guides, operating procedures, and best practices to support fleet service teams
Proactively Identify Risks and Opportunity: Collaborate with engineering teams to identify and address potential issues before they impact fleet uptime. Perform analysis that identifies high value diagnostic development opportunities

5+ years experience in an automotive technician or automotive engineering role
Mastery of automotive diagnostic strategies and tools covering mechanical, electrical, and networking (e.g. CAN)
Demonstrated experience in managing multiple projects simultaneously while ensuring timely delivery and quality outcomes
Strong verbal, written, and interpersonal communication skills, with the ability to work effectively with cross-functional teams, external partners, and executives
Analytical skills to identify developmental opportunities and communicate them effectively

Experience servicing and diagnosing electric or hybrid vehicles (high voltage qualification preferred)

Some travel to the US for training & ongoing supporting other markets in the UK and likely other markets in the EU