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Systems Support Analyst Intern

Geneva Trading

Responsibilities

  • Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, Excel), Phone/Voicemail, Printers, etc.
  • Leverage AI-driven productivity tools and assistants (e.g., ChatGPT, Microsoft Copilot) to accelerate troubleshooting, research solutions, and improve help desk efficiency.
  • Assist in supporting and troubleshooting enterprise AI applications and features utilized by internal staff.
  • Set up, configure, and install new workstations, monitors, etc.
  • Install and configure applications as requested.
  • Set up/remove user accounts as required.
  • Track and update IT inventory.
  • Perform miscellaneous related duties as assigned.

Requirements

  • Currently enrolled in an associate’s or bachelor’s degree program in Information Technology or similar field of study.
  • Experience troubleshooting, basic networking concepts, and Windows OS.
  • A foundational understanding of Generative AI concepts and an eagerness to learn how AI is transforming modern IT operations.
  • Excellent customer service and general hardware knowledge.
  • Physical demands include the ability to lift up to 50 pounds.

Preferred

  • Experience with application support and hardware builds highly preferred.
  • Prior experience using AI tools to assist with basic scripting (e.g., PowerShell) or task automation preferred.
  • Strong project management experience preferred.
  • Prior work experience in Help Desk, Desktop Support, IT Support, or End User Support preferred.

Compensation

Hourly Range: $30-35/hr

The final hourly rate will be dependent on the successful candidate's skills, experience, education, and qualifications.

Application expected to close: 11/23/2026

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.