Billing Operations Specialist

Responsibilities

Billing & Payment Operations

• Process customer credit card and payment method updates accurately and on time.
• Ensure contract and account terms are reflected correctly in billing systems.
• Identify opportunities to improve or automate recurring billing and collections workflows.

Collections & Account Lifecycle

• Own the collections process for past-due accounts, including outreach, payment follow-up, and escalation per established procedures.
• Execute force churns for accounts that meet defined non-payment or policy criteria.
• Apply account suspensions and soft locks in accordance with company billing policy and internal SLAs.
• Reinstate accounts and reverse suspensions/soft locks once payment or resolution requirements are met.

Reporting & Cross-Functional Support

• Maintain clear, accurate records of all account actions taken, for audit and reporting purposes.
• Respond to internal requests from Customer Success and Support regarding account billing status.
• Assist with month-end close tasks related to collections and accounts receivable as needed.
• Support special accounting projects — process improvements, audits, and cross-functional initiatives — as assigned by the Senior Manager, Revenue Accounting & Billing.
• Handle other ad hoc projects and administrative requests within the accounting function.

Requirements

• Associate's or Bachelor's degree in Accounting, Finance, Business, or equivalent experience.

A Little About the Role

The Accounting function's operational workload has grown around customer account maintenance, collections, and billing administration. This role centralizes that work — credit card and payment updates, collections follow-up, force churns, suspensions, and soft locks — so senior accounting staff can focus on financial reporting and higher-value projects.

The person in this seat keeps customer billing and account status accurate and current. They work closely with Finance, Customer Success, and Support, and are equally comfortable with a steady queue of recurring tasks and the occasional ad hoc project.

Our ideal candidate will have

• 1–3 years' of experience in accounting, billing operations, collections, or a related field.
• Proficiency with Microsoft Excel or Google Sheets.
• Strong attention to detail and organizational skills, with the ability to manage a high volume of recurring tasks while meeting deadlines.
• Clear written and verbal communication skills, including experience with customer-facing collections communication.
• Comfortable following defined policies while exercising sound judgment on exceptions.
• Ability to maintain confidentiality of sensitive customer and financial information.
• Experience with accounting or billing software such as NetSuite, QuickBooks, or Stripe.

Physical Requirements

• This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
• Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
• Use of computer, telephone, and other office equipment for the greater part of the workday
• Occasional travel may be required for this position

Why Procare?

Excellent comprehensive benefits packages including: medical, dental, & vision plans

HSA option with employer contributions

• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program

Medical, Dependent Care, and Transportation FSA Plans

• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees

Tuition Reimbursement and continued Professional Development

• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals

Salary

$24.50 - $26.75/hour DOE

Location

This position is based in our Denver, CO office. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.