Renewals Manager

Responsibilities

• Own, drive, and lead the renewals process for customers in the Japan market, in collaboration with the account team, to preserve and improve customer contracts and relationships.
• Actively engage with key decision-makers to understand customer requirements, demonstrate the value of Asana, and uncover roadblocks to ensure on-time renewals.
• Negotiate and execute renewal contracts that align with customer goals in partnership with Finance and Legal.
• Engage with at-risk customers and develop prescriptive strategies to mitigate potential churn and improve retention.
• Communicate renewal risk clearly, take the lead in developing resolution strategies, and escalate wherever appropriate.
• Discover and identify upsell and cross-sell opportunities during the renewal process to maximize customer growth.
• Maintain and report an accurate 90–120-day rolling forecast of renewals and proactively manage risks and opportunities within the forecast.
• Track and contribute to key business outcomes, including Renewal Rate, Net Retention Rate (NRR), renewal attainment, and expansion.
• Maintain accurate customer and renewal information in Salesforce and other relevant systems.
• Assist with enhancing and improving systems, tools, and processes to increase team efficiency and scalability.

About you

Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

Business-level fluency in Japanese and English.

2–5 years of experience in customer-facing SaaS roles, such as software/subscription renewals, account management, sales, customer success, or Deal Desk, with experience managing commercial conversations and customer relationships.

Experience managing commercial negotiations, discovery, value selling, and closing, with a track record of achieving business or revenue targets.

Comfortable working with technology and business systems such as Salesforce, Asana, and other SaaS tools, with the ability to quickly learn and adopt new technologies.

Strong organizational and time-management skills, with clear written and verbal communication and the ability to manage a book of business effectively.

Strong collaborative spirit when partnering with Sales, Customer Success, Finance, Legal, and other cross-functional teams to achieve shared goals.

Ability to drive momentum and on-time renewals by connecting dots across large organizations, influencing stakeholders, and fostering collaboration.

Ability to understand customers’ business challenges and translate those needs into relevant, value-based solutions and recommendations.

Ability to thrive in a fast-paced environment while balancing multiple customer priorities, managing renewal risk, and maintaining high customer satisfaction.

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

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About us

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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