O365 Service & Process Manager

Responsibilities

• Define and maintain M365 service-management processes and standards.
• Govern Kyndryl process adherence, SLAs and service quality.
• Own service reporting, reviews and continuous improvement.
• Drive problem management and root-cause elimination.
• Support audits, compliance and governance.
• Coordinate day-to-day delivery with Kyndryl run teams across incident, request and problem management.
• Govern operational SLAs and KPIs and drive partner service improvement.
• Manage operational escalations and ensure low-risk, well-controlled change.

Requirements

• Proven experience leading operational teams for the relevant platforms.
• ITIL / service-management experience and a vendor-coordination track record.
• Relevant certifications or equivalent experience.

Why we're hiring

Own the service-management processes and quality for the M365 estate, ensuring consistent, well-governed operations and continuous improvement across the Kyndryl-delivered service.

What you'll need

• Service management and process design for M365.
• ITIL and continual-service-improvement practice.
• Vendor governance and SLA reporting.
• Data analysis and reporting.
• Stakeholder management.

Who you are

You're open

We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic

We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary

we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you

Passionate, inspired people

We aim to create a culture in which people can do extraordinary work.

Scale and opportunity

We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work

Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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