Google Customer Engineer

Responsibilities

• Working with customers to identify and define requirements, pain points, optimization opportunities, and security concerns and translate into actionable engineering tasks.
• Generating, updating, actioning, and closing out assignment tickets in response to customer needs, evolving security concerns, optimization opportunities, and other stimuli.
• Conducting customer engagement activities such as weekly office hours, system monitoring, customer requirement gathering, and basic engineering support necessary to ensure the proper use of Google Platform.
• Working with users to ensure projects are optimized for usage in the platform to minimize cost on a project level-basis to ensure education around the cloud is supporting overall culture change.
• Collecting and providing customer feedback to the government team to inform impacts of planning decisions.
• Exploring opportunities for service automation - recognize and experiment with templatization for common service requests through customer consulting procedures .
• Compiling feedback, suggestions, best practices, and lessons learned and assist in updating documentation and communication processes as necessary to continuously improve the Zero Trust architecture and cybersecurity accreditation processes.

Requirements

• Bachelor's degree in computer science or a related field
• 3+ years of experience in cloud computing

1+ years of experience with GCP

• Strong facility with customer and user interaction, coaching, and requirements gathering
• Familiarity with cybersecurity best practices or DoD/DISA cybersecurity policies

Strong understanding of Google Cloud services and technologies

• Experience designing and implementing scalable, reliable, and secure cloud solutions
• Experience developing technical architecture documents, driving design decisions, developing documentation artifacts, and presenting technical solutions to clients and executive level leaders
• Experience with infrastructure automation using IaC tools such as Terraform
• Strong understanding of DevOps practices and experience implementing CI/CD in cloud environments
• Excellent communication and teamwork skills

Preferred

• At least one of the following certifications: Security+, Network+, A+, Cloud+, SSCP
• At least one Google Cloud Professional Certification
• Experience using Gitlab Service Desk and Gitlab issue tracking

Experience working within Agile teams

• Experience working with Google Cloud compliance products such as Security Command Center and Assured Workloads
• Experience working with customers in the U.S. Public Sector
• Experience with DoD/DISA cybersecurity policies

Required Qualifications

• Ability to work collaboratively with the broader team as well as independently
• US Citizenship and active Secret clearance

Preferred Qualifications

• The salary range for this position is estimated to be between $125,000.00 - $150,000.00, commensurate on experience and technical skillset.
• We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.
• In compliance with federal law, all persons hired will be required to verify identity, confirm US Citizenship, and complete the required employment eligibility verification upon hire.