Customer Care AI Analyst Intern - Summer 2027

Responsibilities

• Analyze case volume and trends to find our highest-opportunity topics for self-service and AI deflection, and help write the help articles and guides that support them
• Help clean and label case data used to test and improve how cases get routed to the right team or person
• Support our platform modernization work by helping map and validate data as we move from our legacy system to a modern one
• Build reports and dashboards that track how the AI, routing, and migration efforts are performing

Requirements

• Rising Junior or Senior pursuing a Bachelor's degree or a graduate student in an accredited college or university
• Excellent written, verbal and communication skills
• Willingness to learn about technology, especially AI

Proficiency in Windows and Microsoft Office

• Proficient with MS-Excel with a passion for data analysis
• Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter

Requirements

This role is hybrid based out of the Columbus, OH office.

Benefits

• As a paid intern at Veeam, you'll receive:
• Paid Company Holidays during your internship

Tech Stipend to help set up your workspace

8 Hours of Paid Volunteer Time through our Veeam Cares Program

Personal and Professional Development

through our Internship Program

We're committed to providing a supportive and rewarding internship experience.

The pay range posted is an hourly rate of base pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.

United States of America Intern Pay Range

$20- $25 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our

Recruiting Privacy Notice

, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.