Manager, Software Engineering - SRE Site Lead: Dublin ROC

Responsibilities

• You cultivate relationships to provide your team with the support it needs to execute and grow.
• Manage the Site's engineering staff for growth and performance
• Ensure the Site’s engineers receive active mentorship to develop their technical and soft skills
• Manage the Site’s response coverage and on-call, participating in the on-call rotation as an Incident Commander
• Manage the Site’s capacity for project work and incident response, and drive and report on site performance metrics
• Act as the Site’s technical lead, doing hands-on technical work, code reviews, and design reviews, and defining what good looks like for alerting and incident response automation
• Drive toward an AI-focused future for our incident response and systems triage
• Manage stakeholders during critical incident triages and major launches working alongside TPM teams
• Handle Site-specific HR tasks such as local hiring and retention

Requirements

• Bachelor's or Master’s degree in Computer Science or a related field or relevant professional experience
• 2+ Years experience as a Senior Software Engineer or higher
• 2+ Years experience performance managing engineers including hiring, coaching, and career development
• Demonstrated experience triaging software in large production systems that you yourself didn't write
• Demonstrated experience as an Incident Commander, leading incidents with authority regardless of the other titles or roles present
• Demonstrated experience eliminating alert fatigue with proper alerting design
• Demonstrated experience leading and implementing SRE best practices and actively developing engineers in the SRE space
• Demonstrated experience designing, writing, prioritizing, and maintaining high-capacity, high-availability, and high-performance software, especially back-end services
• Demonstrated experience working in container-based ecosystems and with a container scheduler (e.g. Marathon, Mesos, Kubernetes, GKE, Amazon ECS)
• Demonstrated ability to work across multiple organizations and generate alignment on technical standards

Preferred

• Experience with distributed systems, specifically microservices

Understanding of relational databases such as MySQL

• Experience with CI/CD pipelines, ideally Jenkins, Github Actions, or equivalent
• Understanding of software performance and the influence of latency in online games
• Experience with AWS (or comparable cloud environments)
• For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Preferred Qualifications

• 4+ Years working in a high performance Site Reliability capacity
• Experience working in a global follow-the-sun model, with proficiency in communicating across timezones.

Our Perks

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and Riot will support your retirement benefits with a company match, and double down on your donations of time and money to non-profit charitable organizations. Check out our benefits pages for more information.

At Riot Games,

we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.