Residential Security Agent (Woodside, CA)

Responsibilities

• The Residential Security Agent (RSA) will serve a critical security function while maintaining a customer service-focused approach. The RSA will act as a member of the client’s residential physical security team providing onsite security services. The individual will monitor access control systems, support incident management, and coordinate emergency response.
• Act to support threat management and emergency response and be the first point of contact for client security needs.
• Monitor and manage camera system, access control technology and other security tools
• Monitor critical facility functions as assigned by the client
• Advise and take action addressing unknown visitors, phone calls, and other contacts
• Maintain excellent rapport and open lines of communications regarding client needs, requests for support, service issues, and deliverables.
• Provide a high standard of customer service delivery for clients, guests, and staff
• Ensure client deliverables are met across the full suite of security services
• Proactively communicate with clients regarding risks to personnel, property, or privacy
• Ensure completion of any client required plans, surveys, or reports.
• Assist with customer service issues to ensure a consistently high level of service
• Communicate with co-workers, management, clients, and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures and instructions.

Preferred

• Operational experience with residential security teams, executive protection details and/or high-profile corporate security teams.
• Executive Protection and/or Tactical training (Military/Law Enforcement)

All required licenses and certification requirements, including

Currently this is an unarmed position. Current CA state guard card

Must have current CPR/AED/First Aid certificate

A successful track record operating within a high-touch, customer service environment

Appropriate professional bearing and customer service skills

• Ability to adapt well to fast paced environments with changing circumstances, direction, and strategy
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy
• Excellent written and verbal communication skills

Skilled in synthesizing facts, concepts, and principles

Emotional intelligence and a customer focused approach.

Valid Driver’s License

• Agent must be of a physical standard to be able to:
• Patrol a large, sprawling property almost entirely on foot, often covering long distances and navigating physically demanding terrain.
• Assist client if injured or need evacuating

SAFETY & GROOMING POLICY

For safety reasons, all security personnel must wear their hair in a secure, controlled style while on duty. Hair must be styled or secured so it does not obstruct vision, interfere with equipment, or create a risk of being grabbed during a physical altercation. Acceptable methods include tying, slicking, pinning, braiding or otherwise securing the hair. All facial hair must be either clean shaven or kept neat at all times while on shift.

COMPENSATION & BENEFITS

The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.

Concentric also offers an HSA employer contribution

Medical FSA

Employer-paid insurance: life, STD, LTD, and AD&D

401 (k) including employer match

Paid holidays

Paid leave (vacation, sick, parental)

Annual Health & Wellness Benefit

Pet Insurance

National discount employee program

Employee Assistance Program for personal needs

Credentity Protection - Eclipse Digital Protection by Concentric

Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.

Dedicated Security and Intelligence Training Programs for Professional Development

Coaching and Mentoring Opportunities

San Francisco, California Pay Range

$50

$52.10 USD

Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.