Bilingual Customer Service Agent

Responsibilities

• Support customers across phone, chat, and digital channels in both
• Resolve questions, requests, and issues with empathy, accuracy, and ownership.
• Identify customer needs and recommend relevant products or services through

cross-selling and upselling

• Meet performance goals related to customer satisfaction, quality, productivity, and commercial results.
• Stay up to date on our products, processes, and tools to provide clear and reliable support.

Requirements

• Fluent Spanish and English
• with strong written and verbal communication skills.
• Previous experience in
• Customer Service, Customer Support, Sales, or Contact Center environments

What you'll do

Spanish and English

Experience with

• sales, cross-selling, or upselling is highly valued.
• Strong customer orientation, communication skills, and ability to understand customer needs.
• Proactive, reliable, and comfortable taking ownership of customer cases.

Full availability to work rotating shifts, including weekends

Availability to work on-site in our Chapinero office in Bogotá

What we offer

• COP 2,800,000 monthly salary
• Indefinite-term contract
• Health, dental, and life insurance

On-site role in

Chapinero, Bogotá

Growth opportunities in an international company

At MAJORITY, we are international, ambitious, kind, and inclusive. We believe in equal opportunity and value diversity. We are building financial services for migrants, by migrants, and we are looking for people who want to help us create meaningful experiences for our customers.