Data Center Technician (On-site)

Responsibilities

Data Center Infrastructure & Cabling: 30%

• Support day-to-day operations of data center and execute various projects.
• Perform analysis and consulting of customers IT infrastructure hardware in production; perform walkthrough with customer to determine ability to deliver project.
• Install and manage structured cabling infrastructure projects.
• Elicit Data Center infrastructure requirements from clients.
• Install, terminate, test, and label all cross connects (copper and fiber) in the data center according to standard operating procedures.
• Perform preventative maintenance and repairs by troubleshooting cabling system issues.
• Troubleshoot and address physical issues.
• Create straight-through, crossover, and console cables.
• Move/install shelves, power strips, rails, cable management, servers, switches, and other equipment with requirements.

Compute/Network/Storage support: 30%

• Identify and report problem devices. Replace defective parts as directed.
• Visually inspect equipment for errors or unusual noises.
• Assist performing infrastructure readiness tests.
• Configure OOB (out of band) management interfaces on various devices for remote access (compute, storage and networking).
• Test and validate remote accessibility to the customer computer, server and/or network system.
• Monitor and perform on-going maintenance on servers and network equipment.
• Upgrade internal system components, including CPUs, memory, hard drives, and network cables.
• Create and maintain service desk documentation.

Asset Management: 20%

• Provide a plan, unpack received items, identify parts, and dispose of all non-essential items. Must report results and give recommendations.
• Ensure that power tests and reports on all incoming products are conducted before they are moved to the data center floor, per practices.
• Digitally scan all incoming paperwork, transmit results, and proactively provide recommendations on gaps.
• Input all device locations and cable connections into a customer-defined database.
• Record all received products into a customer-defined database (including asset tags information, product manufacturer, model, and serial number).
• Consult and conduct inventory control. Compare received products to the packing slip and report discrepancies.
• Identify customer-defined spare parts and keep them in an inventory-controlled area. Recommend changes.
• Maintain a high level of customer satisfaction.
• Review work orders proactively and as post-work quality assurance to ensure requests are handled appropriately.
• Actively participate during the service transition phase to perform knowledge transfer and documentation.
• Develop documentation to maintain accurate records of customer computer, server, and network systems.
• Shipping/loading dock management (report new items received).
• Accept, fulfill, and report status via the ticketing system, time reports, and email processes.
• Escort vendors and repair technicians as requested by the customer.
• Perform crisis management in critical situations or during major service outages.
• Communicate with stakeholders according to SLAs (service level agreements).
• Perform root cause analysis.
• Follow the Company's best practices and Standard Operating Procedures.
• Mentor lower-level Data Center Technicians.

About the Role

• Under the general direction of the Lead, Data Center Services, the Data Center Technician will physically support and provide remote-hand services to customers.
• This is a position with a 100% Onsite requirement*

What You’ll Do

Other: 20%

May perform other duties as assigned by supervisor.

Qualifications and Interests

• A minimum of two years’ experience in a technical or data center support role.
• Independently research Internet technologies (firewall/router/switch/VPN/DNS/Proxy).

Good understanding of the OSI model

• Good command of written and spoken English.
• Excellent customer service skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
• Must have a strong attention to detail.
• Some Travel is available.

EDUCATION/CERTIFICATION

High School diploma/GED required.

CompTIA, A+, BICSI or similar certification is preferred.

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

Estimated Pay Range

• $27
• $32 USD

The Perks

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability

Training and development programs

• Major offices stocked with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

Our Commitment

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com

To all recruitment agencies

Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.