Retail Technical Operations (RTO) Engineer

Responsibilities

Deployment Readiness

• Assess customer environments for implementation readiness.
• Review infrastructure, architecture, networking, hardware, software, and dependencies.
• Conduct network readiness assessments and architecture validation.
• Support certificate, security, and environment planning.
• Validate hardware and software configurations and releases.
• Identify technical risks, gaps, and readiness issues before testing, pilot, or production deployment.
• Participate in deployment planning and technical reviews.

Solution Deployment

• Provide technical guidance and engineering support during implementations.
• Deploy and configure retail platforms and infrastructure components, including:
• Controllers
• Distributed Data and backup controllers
• Terminal and Terminal Primary environments
• ELERA platform solutions
• TCxSky environments

SDK, JavaPOS, and Device Broker components

• Configure and validate system environments.
• Integrate retail peripherals and payment devices.
• Support pilot deployments, production rollouts, and go-live activities.
• Troubleshoot deployment-related issues and ensure successful implementation.

Technical Troubleshooting and Support

• Diagnose and resolve complex technical issues across supported platforms.
• Perform root cause analysis and performance investigations.
• Troubleshoot infrastructure, network, deployment, and platform issues.
• Analyze logs, technical evidence, and system behavior.
• Reproduce issues and validate corrective actions.
• Collaborate with Product Engineering on escalations and defect investigations.
• Clearly document findings, conclusions, assumptions, and unresolved items.
• Customer and Stakeholder Engagement
• Work directly with customers, project managers, deployment teams, support organizations, and Product Engineering.
• Deployment planning activities
• User Acceptance Testing (UAT)
• Pilot deployments
• Go-live support
• Production rollouts
• Troubleshooting sessions
• Technical handoffs

Post-deployment reviews and After Action Reports

• Communicate technical risks, decisions, blockers, and validation results.
• Maintain strong customer focus and professional communication throughout engagements.
• Knowledge Management and Continuous Improvement
• Create and maintain deployment guides, troubleshooting playbooks, runbooks, standards, and technical documentation.
• Contribute validated knowledge to the RTO Engineering

Lead or participate in

Technical discovery sessions

Readiness and architecture workshops

Capture lessons learned from deployments, troubleshooting activities, and customer engagements.