jobapplier

Senior Manager, IT Operations - Pleasanton, CA

Calyxo

This job is closed: the employer no longer lists it.

Responsibilities

  • establish
  • company-wide software license tracking, author and maintain IT policies and procedures, and own SOX testing and evidence management for IT general controls as
  • Calyxo
  • builds a public-company-grade control environment. As the team scales, this role will eventually

take on

  • oversight of the helpdesk/end-user support function.
  • This is a foundational, build-oriented role — you will inherit a growing environment and
  • be responsible for
  • hardening it, documenting it, and scaling it to support a ~500-employee, pre-IPO medical device company.
  • Network & Infrastructure Operations
  • Own the design, deployment, and ongoing administration of

Calyxo’s

  • network infrastructure, including enterprise-grade switches, firewalls, and wireless access points across HQ and manufacturing sites.
  • Monitor network performance, capacity, and uptime; troubleshoot and resolve complex connectivity, routing, and security issues.
  • Lead infrastructure and network build-out for new and expanding facilities (e.g., the Rosewood

security

  • and building management system integration.
  • Maintain server, storage, and cloud infrastructure supporting business operations, in partnership with the broader IT team.
  • Security Operations & Tooling
  • Serve as the operational owner of

Calyxo’s

  • core security tooling stack, including security awareness training and phishing simulation, endpoint detection and response (EDR), and endpoint/cloud security platforms.
  • Monitor security alerts and incidents, drive remediation, and continuously improve the company’s security posture.
  • Partner with leadership to define and enforce security policies, access controls, and incident response procedures.
  • Software Asset & License Management
  • Establish and
  • maintain
  • a company-wide software license tracking process, ensuring
  • utilization, renewals, and compliance.
  • Identify
  • Partner with Finance and department leaders on software budgeting and vendor renewals.
  • IT Policies, Procedures & SOX Compliance
  • Develop, document, and

maintain

  • IT policies and procedures covering infrastructure, security, access management, and change control.
  • Own IT General Controls (ITGC) testing, evidence collection, and audit support for Sarbanes-Oxley (SOX) compliance, partnering with Internal Audit, external auditors, and Finance.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
  • 12
  • + years of progressive IT infrastructure/operations experience, including

3

  • of direct people-management experience leading IT infrastructure, operations, helpdesk, or security teams.
  • Hands-on, specific experience configuring, administering, and troubleshooting
  • enterprise-grade switching,
  • firewall

Summary

Calyxo is seeking an experienced

Senior Manager, IT Operations to own the infrastructure backbone of the company as we scale toward and through IPO. This role leads day-to-day IT operations, ensuring reliable, secure, and responsive technology services that support

Calyxo’s employees and business objectives. You will own our enterprise network and endpoint infrastructure — including switching,

firewall, and wireless environments — and will be the operational lead for our core security tooling stack (endpoint detection and response, security awareness training, and endpoint/cloud security).

In This Role, You Will

manufacturing site), including physical accurate visibility into license counts,

opportunities to

  • optimize license spend and eliminate underutilized or duplicate software.
  • Ensure IT controls and documentation are audit-ready and support the company’s transition to public-company operating standards.

Team & Vendor Leadership

  • Serve as the operational leader for IT infrastructure and, as the team scales, assume oversight of the helpdesk/end-user support function.
  • Manage relationships with infrastructure, network, and security vendors, including contract negotiation, service-level expectations, and performance management.
  • Provide technical guidance, mentoring, and feedback to IT operations staff, promote knowledge sharing, and help build a collaborative, accountable team culture.
  • As the IT Operations function grows,
  • support hiring and onboarding,
  • help define roles and team operating rhythms, and be prepared to assume direct people-management responsibility.
  • Other duties as assigned by manager.

Who You Will Report To

Sr. Director, Information Technology

Requirements

  • + years firewall, and wireless network equipment
  • (e.g., Cisco, Cisco Meraki, Palo Alto Networks, Fortinet, Juniper, Aruba, or similar) is

required

  • Strong understanding of networking fundamentals (routing, switching, VLANs, VPN,
  • policy, wireless design).